Data Entry and customer service

ELIZABETH WILLIAMS

**** ********* **** **** **, Raleigh NC 27617

**********@*****.*** · 919-***-****

To work in a challenging team-based environment where I can continue to develop work experience and gain additional knowledge. EXPERIENCE

2020-2023

CATERING ASSISTANT, CATERING WORKS

● Responsible for the set up and break down of event layouts including but not limited to:

tables

chairs

place settings

table/buffet displays

food prep

● Depending on type of event, my job may entail a variety of different tasks, including but not limited to:

bartending

kitchen/food prep

passing hors d'oeuvres/cocktails

bussing

butlered food service

● I am incredibly experienced in working with the general public, executives and the elite. I know how to conduct myself in a professional manner in every situation thrown at me.

Significant Accomplishments and Accolades:

Asked to work exclusively in the kitchen at the North Carolina Art Museum

Have worked events for some of the biggest names in the state (Governor Cooper, Epic Games, Duke, UNC, NC State, etc.)

2015 – 2018

MERCHANDISING MANAGER, AC MOORE

● Solved complex customer escalation issues

● Tracked sales trends, best sellers, and gross margin of products

● Optimized placement of product to maximize sales

● Managed all sales floor operations and task activities

● Managed up to 15 employees to ensure maximum customer satisfaction

Significant Accomplishments and Accolades:

Promoted twice within first year of service

Took on extra roles as Activities Specialist, Classroom Coordinator, and Weekly Ad Specialist 2013 – 2015

AGENT, XEROX – CONTRACTED BY HUMANA HEALTH INSURANCE

● Certified in billing, enrollment, medical, and pharmaceutical areas

● Managed and filed medical and pharmaceutical claims

● Investigated cases and claims using internal tools

● Created and managed member billing accounts

● Educated members on ideal copays, deductibles, and coinsurance

Significant Accomplishments and Accolades:

Recognized four times for high member satisfaction and escalation diffusion 2011 - 2013

MANAGER AND SERVER, HIGH PARK BAR & GRILL

● Managed staff

● Created staff schedules

● Provided flexibility to take on additional roles and tasks SKILLS

● Experienced in Office

Suite, Citrix, Litton, AVAYA,

and ARGUS (IPNS)

● 10 + years of problem

solving experience

● Type 80 WPM at 100% accuracy

● Ability to multitask

● Excel in a team-oriented environment

ACTIVITIES

Painting, travel, sudoku, reading, crafting, swimming, math, tedious tasks, gardening and gaming. EDUCATION

GRADUATE 2011

WILLIAM G. ENLOE HIGH SCHOOL

2

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