Technical Support Specialist

EGBERT E. REID JR

JOB HISTORY

Highly motivated Small Business Owner looking to obtain a high level of personal and financial growth to maximize business potential

Experience

WHIPPED ICE LLC

President/owner

June 2022 to Present

● Sales and distribution

● Facilitate sales revenue by selling Frozen dessert

● Preparation of pre packaged frozen dessert

● Coordinate festival and fair events

● Maintenance of inventory to and from different locations

● Review of approved expenses

ABILITY NETWORK

Technical Support Specialist III

1/2016 to 5/2022

Answer inbound customer requests via telephone, email or chat or any additional method of inbound

communication demonstrate proficiency with all internal tools Contact and interface for customers regarding support, troubleshooting and problem resolution

Resolve technical support issues for Inovalon supported products within identified timeframes with a

focus on first call resolution

Identify beneficial product opportunities for existing customers and communicate to sales team via

workflow process

Loan Documentation Specialist 4

June 2012 to Jan 2016

Prepared closing instructions and packages for Government and non-conforming loans through the Wells Fargo Electronic Delivery system.

Sent loan documents to closing attorney's and/or settlement agents. Communicated with brokers for corrections on loan packages for purchases and refinanced properties.

Performed tasks on multiple systems to review HUD-1 settlement statements for accuracy for lender funding.

Education

Sage Junior college of Albany A.A.S

Cardinal Hayes H.S

Marketing/Management

Other Skills

Microsoft Office Applications (Microsoft Word & Excel) Customer relations

Effective time management

Strong organizational skills

References

● References are available upon request

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