Customer Service Data Entry

BS Beth Steele

Customer Service Representative (General)

SUMMARY With a solid foundation in customer service and administrative skills, I aim to contribute to a dynamic team by leveraging meticulous attention to detail and an adaptable approach to ensure high-quality service delivery.

KEY

ACHIEVEMENTS

Resourceful Account Administration: At HighTech Depot, streamlined installation logistics for key New York City accounts, enhancing efficiency and customer satisfaction.

Tenant Support Excellence: Managed lease changes and resolved complaints at Edgewood Properties, maintaining tenant satisfaction and retention. Insurance Policy Precision: Improved policy endorsement accuracy at Chubb and Son Group, ensuring detailed compliance with regulations and customer needs. EXPERIENCE Customer Care Representative Jul 2023 - May 2024 Senior Account Representative Apr 2004 - Jul 2023

Premier Account Specialist Nov 2002 - Apr 2004

Edgewood Properties

Delivered exceptional tenant support, handling lease modifications and maintenance requests with an easy-going nature.

Resolved billing inquiries and complaints, demonstrating strong problem-solving skills and an ability to maintain a cool-headed approach. Prepared accurate weekly and monthly reports on tenant activities, showcasing meticulous attention to detail and organizational skills. HighTech Depot

Administered comprehensive account management for IT installation and service, ensuring contract fidelity and client satisfaction. Enhanced customer service by effectively addressing billing inquiries and maintaining clear communication channels.

Collaborated with cross-functional teams to ensure seamless service delivery and operational excellence.

Chubb and Son Group of Insurance Companies

Provided high-quality administrative support, including policy reports and endorsements, with a focus on precision and quality. Managed high-volume calls, offering information and service to policyholders with a resourceful and transparent approach.

Handled billing inquiries, credits, and collection referrals, ensuring customer needs were met with efficiency and care.

SKILLS Customer Relationship Management Account Management Administrative Support Communication Skills Data Entry Problem Solving Multitasking Time Management Attention to Detail Microsoft Office Suite Organizational Skills Adaptability Conflict Resolution Written Communication Customer Success Management

EDUCATION William Paterson University

Bachelor

908-***-**** • ************@*****.*** • Piscataway, New Jersey

Contact this candidate