Customer Service Emergency Medical

Waymer Williams

Columbia, SC 803-***-**** **************@*****.***

Professional Summary

Motivated and adaptable professional with experience across HVAC, automotive repair, emergency medical response, production operations, and loss prevention. Skilled in diagnostics, technical repair, safety compliance, and customer service. Certified in Cybersecurity with strong analytical problem-solving skills. Dedicated to delivering high-quality work while maintaining professionalism and reliability. Key Skills

- HVAC installation, diagnostics & repair

- Emergency medical response & patient care (EMT)

- Automotive systems troubleshooting & repair

- Production line operations & equipment maintenance

- Loss prevention & safety compliance

- Customer service & communication

- Problem-solving & workflow optimization

- Team leadership & training

- Inventory management & supply support

- Cybersecurity fundamentals & IT systems awareness Work Experience

HVAC Technician – Walker White, Columbia, SC (Jan 2020 – Aug 2022)

• Installed, repaired, and maintained residential and commercial HVAC systems.

• Troubleshot and diagnosed HVAC issues, ensuring safe and efficient operation.

• Followed safety protocols when handling refrigerants and combustible fuels.

• Read and interpreted schematics, diagrams, and blueprints for system installations.

• Connected heating and air conditioning equipment to fuel, water, and refrigerant sources.

• Adjusted and calibrated system controls to optimize performance.

• Trained in use of instruments such as thermometers and pressure gauges to evaluate systems. Automotive Technician – Midas, Columbia, SC (Feb 2018 – Dec 2023)

• Diagnosed and repaired electrical, mechanical, and climate control system issues.

• Performed preventive maintenance such as oil changes, tire rotations, and brake service.

• Conducted safety inspections and ensured vehicles met quality standards after repairs.

• Collaborated with technicians to solve complex repair challenges.

• Maintained safety protocols and a clean, organized work environment. EMT – MAP Transport, Irmo, SC (Jul 2020 – Dec 2023)

• Operated ambulances under emergency and non-emergency conditions.

• Performed patient assessments and provided emergency medical care.

• Interpreted patient histories and performed physical exams to detect urgent issues.

• Communicated effectively with patients, families, and healthcare professionals.

• Maintained EMT certification through ongoing education and training. Loss Prevention Officer – Target, Elgin, SC (Feb 2021 – Jul 2024)

• Implemented policies and procedures to reduce shrinkage and increase safety.

• Trained store personnel on theft prevention and emergency response.

• Partnered with law enforcement to enforce compliance and investigate incidents.

• Monitored store compliance with operational safety standards and procedures.

• Protected store assets by monitoring inventory and identifying high-risk merchandise. Production Technician – Jushi, Columbia, SC (May 2019 – Feb 2023)

• Operated, monitored, and adjusted production equipment for efficiency and quality.

• Supported engineers in building, testing, and troubleshooting prototypes.

• Performed maintenance and repairs on production machinery.

• Adhered to all safety and environmental compliance regulations.

• Tracked and documented production processes to ensure accuracy and consistency. Education & Certifications

- Cybersecurity Certification – Maryville University, St. Louis, MO Completed 2024

- EMT Certification – Midlands Technical College, Columbia, SC Completed 2020

- High School Diploma – Westwood High, Blythewood, SC Graduated 2015

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