Support Engineer

ISAIAH WANJOHI

Federal Way, WA *********@*****.*** 425-***-**** https://www.linkedin.com/in/isaiah-wanjohi-2028891

PROFESSIONAL SUMMARY

Highly skilled IT Engineer with over 15 years’ experience in enterprise infrastructure, Azure cloud services, executive-level support, and complex system deployments. Proven track record in delivering high-impact solutions for Microsoft and other enterprise clients, with expertise spanning cloud computing, virtualization, unified communications, and end-user technology support. Adept at managing high-priority incidents for executives, leading cross-functional projects, and ensuring mission-critical systems perform optimally.

CORE COMPETENCIES

Cloud & Infrastructure: Microsoft Azure, Azure VM & App Deployment, Windows Server 2008–2022, Microsoft SQL Server, Hyper-V, SCVMM, VPN, IIS, Active Directory, O365 Administration

Executive & VIP Support: CIO/CFO & senior leadership support, hardware/software troubleshooting, mobile device management, high-priority incident resolution

Systems & Deployment: OS imaging, SCCM, application packaging, clustering, remote desktop support, virtualization (on-prem & hybrid)

Collaboration & Communication: Microsoft Teams, Skype for Business, Lync, MS Office Suite, Crystal Reports, Change Management, Project Management

Devices & Peripherals: Smartphones (iOS, Android), thermal label printers, PC & mobile hardware, cross-platform OS support (Windows, MacOS, mobile OS)

PROFESSIONAL EXPERIENCE

Microsoft Corporation – Redmond, WA

Azure Support Engineer Jan 2024 – Mar 2024

- Resolved complex technical issues in Azure Support Center, including VM creation, OS imaging, and troubleshooting of Azure-based applications.

- Provided support for security products, Microsoft Dynamics (DFM), Teams, and Skype for Business.

- Delivered high-quality solutions in a fast-paced, customer-facing environment.

Azure Support Engineer – Cloud Services Mar 2021 – Jul 2022

- Handled RDP connectivity, AD, and storage issues for global Azure customers.

- Collaborated across Azure engineering teams to resolve high-impact issues.

- Supported Windows clustering, installs, configuration, and maintenance in HPC environments.

Support Imaging Engineer (Independent Contractor) Jan 2018 – Dec 2019

- Created and maintained OS images and application packages.

- Managed SCCM deployments, change management, and hardware/software troubleshooting.

- Built and deployed desktops, laptops, and mobile platforms.

Azure / Skype for Business Server Support Jul 2012 – Dec 2017

- Led migrations from Lync 2010/2013 to Skype for Business 2015 for 5,000+ users.

- Managed hybrid topologies and on-prem/cloud integrations.

- Administered Lync SQL, IIS, and file servers, ensuring optimal performance.

Remote & On-Prem Data Center Support Engineer Aug 2010 – Jul 2012

- Supported large-scale upgrades and system maintenance in high-availability environments.

- Delivered hardware and software support across multiple data centers.

Mobile PC Hardware Engineer Aug 2009 – Jul 2010

- Tested and validated global PC and mobile hardware standards for enterprise deployment.

- Installed, configured, and troubleshot operating systems and drivers.

Phillips Corporation – Snoqualmie, WA

Executive Desktop Support Aug 2007 – Jul 2009

- Provided direct IT support for CIO, CFO, and other executives.

- Managed migrations from Exchange 2003 to 2010, mobile device deployments, and executive meeting technology.

EDUCATION

Bachelor of Science – Computer Science & Mathematics, Lemoyne-Owen College, Memphis, TN – 2002

CERTIFICATIONS

- CompTIA A+ Certified

- MCITP: Core Solutions of Microsoft Lync Server 2013

- MCTS: Windows Server Virtualization, Configuration

- MCITP: Windows 7 Enterprise Administrator & Desktop Engineer

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