Supply Chain Customer Service
Resume:
C
Robert Junior Champ
*****************@*****.***
Greenville, North Carolina 27834
SUMMARY
Motivated and resourceful Supply Chain Specialist with over 10 years of expertise managing customs compliance, inventory control, customer service and transportation logistics. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
SKILLS
Production Scheduling
Materials Management
Transportation Management
Data-driven decision-making
Warehouse Operations
Logistics Management
Supply chain distribution
Supply Chain Management
Purchasing oversight
Staff Management
EXPERIENCE
Operations Supply Chain Manager
Greenville, NC
Foster Caviness / Apr 2024 to Current
Developed and implemented supply chain strategies to improve operational efficiency and reduce costs.
Managed inventory levels, tracked orders, and monitored the distribution of goods.
Collaborated with vendors to ensure timely delivery of products and services.
Analyzed supplier performance metrics to identify areas for improvement in cost, quality, and service.
Operations Manager
Greenville, NC
Greenville Produce / Feb 2022 to Apr 2024
Developed and implemented operational procedures to ensure quality standards are met.
Monitored and improved efficiency of processes, team performance, and customer service.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Performed cost analysis for various projects to determine budget requirements.
Department Supervisor
Greenville, NC
Lowes Home Improvment/ Apr 2018 to Jan 2022
Developed and implemented departmental policies and procedures.
Conducted performance reviews for staff members.
Monitored department operations to ensure productivity standards were met.
Oversaw the hiring process, including recruiting, interviewing, and onboarding new employees.
Customer Service Support Manager
Garner, NC
Agri Direct Mail Order Center / Sep 2015 to Feb 2018
Developed and implemented strategies to increase customer satisfaction and loyalty.
Created monthly reports for senior management summarizing operational performance metrics.
Coached, mentored and trained team members in order to improve their job performance.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
EDUCATION AND TRAINING
Associate of Science: Medical Billing & Coding
Ultimate Medical Academy - Clearwater Apr 2018
Clearwater, FL
High School Diploma
Warren County High School May 1995
Norlina, NC
ACTIVITIES AND HONORS
Into fitness & health
Volunteer for the local meals on wheels program
REFERENCES
References available upon request.
Contact this candidate