Front Desk Associate
Resume:
Kristen Bennett
Des Moines, IA *****
************@*****.***
Work Experience
Front Desk Associate
Courtyard by Marriott - Ankeny, IA
July 2022 to Present
• Performing all check-in and check-out tasks
• Managing online and phone reservations
• Informing customers about payment methods and verifying their credit card data
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments Front Desk Associate
Fairfield Inn and Suites by Marriott - Des Moines, IA February 2022 to Present
• Train newly hired employees on front desk responsibilities and gym protocols
• Provide friendly and courteous service to all existing clientele as well as prospective customers
• Review past due accounts with clients and establish payment plans
• Oversee all cash register sales
Front Desk Associate
Microtel Inn & Suites Urbandale - Urbandale, IA
July 2020 to January 2022
• Oversee and supervise all duties performed by entire Front Office Host.
• Certified new hire trainer
• Manager on Duty of sold-out nights, night audits and other shifts Education
College Degree in Business Management
Post University - Waterbury, CT
April 2022 to Present
Gen in General Studies
Des Moines Area Community College - Des Moines, IA April 1997 to August 1997
Skills
• Night Audit
• Guest Services
• Front Desk
• Office Administration
• Laundry
• Phone Etiquette
• Cash Handling
• Administrative Experience
• Auditing
• Multi-line Phone Systems
• Word Processing
• Data Entry
• Clerical Experience
• Management
• Merchandising
• Microsoft Word
• Typing
• Computer Operation
• Welding
• Blueprint Reading
• Payroll
• Microsoft Outlook
• Cleaning Experience
• 10 Key Data Entry
• Office Management
• Upselling
• Quality Assurance
• Retail Sales
• Accounts Receivable
Certifications and Licenses
Welding Certification
Assessments
Front desk agent (hotel) — Proficient
November 2022
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Management & leadership skills: Impact & influence — Familiar December 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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