Customer Support Agent
Resume:
Jon S. Kernodle
Navarre, FL 32566
***.********@*****.***
AltaConnect
Mobile, AL
Position ID: Remote Customer Support Agent
Hello there!
Please find attached the accomplishments summary of Jon S. Kernodle, which is submitted to AltaConnect to express interest in your Remote Customer Support Agent position. As the summary indicates, I have about 40 years of accomplishments in information technology. My work has been concentrated around the design, implementation and support of new systems to enable communications &
collaboration.
This work started with positions in the National Security Agency as well as the White House Communications Agency, and my education includes both a BA & an MA from George Washington University as well as 21 IBM certifications. My current position is also in a Technical Customer Support role and prior to this one I completed a two year contract with prominent defense contractor SAIC to implement & support a new secure mobile communications system for the United States Air Force at Hurlburt Field, Florida.
The interim years included work overseas as well as a variety of corporate roles in addition to positions with several IBM Business Partners. The position with SAIC required a Secret Security Clearance as well as the CompTia Security Plus certification, both of which I obtained. This clearance was an update to the Top Secret/SBI/SCI clearance which I held in the eighties.
I would be available to begin this position as a Remote Customer Support Agent
with AltaConnect immediately.
I look forward to hearing from you.
Thanks very much,
Jon S. Kernodle
Jon S. Kernodle
2154 Castle Grove Drive
Navarre, FL 32566
***.********@*****.***
40 years of accomplishments in Information Technology, with a concentration in the design & implementation of new systems to support and enable secure communications and collaboration
Technical Support Representative, QuestionMark, (current position)
provide technical support to QuestionMark customers Mobility Support Specialist, SAIC, Hurlburt Field, FL 2019-2021
- Configured & Supported Blackberry and Mobileiron mobile apps running on Apple iPhones to administer the mobility support portion of the USAF EITaaS contract
- Obtained Secret Security Clearance & Registered Purebred Agent with DISA
- Worked directly with the Local Registration Authority at Hurlburt Field to obtain Purebred certificate
- Implemented & supported DOD X.509 PKI .p7b certificates required to enable secure email mobile communications
- Provided technical support for Cryptographic Modernization, Key Management Infrastructure (KMI), Common Access Cards (CACs) and PKI in the execution of daily operations
- Ensured US Air Force personnel were authorized for secure email communications through verification of required group memberships using he US Air Force AFNet Ops Portal
- Served as key team member to implement new Mobile Device Management process to modernize mobile app usage by replacing Blackberry with the Mobileiron platform using the DISA Purebred PKI Management process
- Interfaced effectively with individuals at all levels of Hurlburt field personnel, as he majority of the Air Force service members that I interfaced with at Hurlburt were either senior enlisted personnel or officers. I supported the certificate requirements for senior officers such as majors and lieutenant colonels on a regular basis
Technical Support Representative, Comcast & Apple
2017-2019
- Supported Comcast customers to enable & troubleshoot home internet and Wi-Fi connectivity
- Supported Apple customers to enable & troubleshoot iPhones Systems Administrator, Simon Property Group
2010-2016
- Configured & supported E-Mail Servers, Clients & Mobile Devices synchronizing with Corp Mail via Mobileiron MDM
- Provided Database Admin support to key business applications Contractor/Consultant for IBM Communications & Collaboration systems 1989-2010
- installed, configured and supported clients and servers to enable and optimize usage of IBM collaboration systems, using all brands of IBM : WebSphere, DB2, Tivoli, Rational and Lotus for a wide variety of organizations US Army Systems Administrator
White House Communications Agency
National Security Agency
1980-1988
- operated VHF & UHF radio systems at USACC a NSA support element at Ft. Meade, MD
- operated PBX systems & IBM VM370 Mainframe to support the data and telecommunications requirements for the President and the White House staff
- operated a wide variety of cryptographic systems to support and enable secure communications
- granted and held a Top Secret/Special Background Investigation/Sensitive Compartmentalized Information clearance
EDUCATION
- 21 IBM Certifications
- CompTia Security Plus Certification
- BA, MA, George Washington University
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