Customer Service Care Coordinator
Resume:
CONTACT
******.*********@*****.***
Niagara WI 54151
EDUCATION
Animal Science Major
Agricultural Business Minor
UW-River Falls, WI
1984
EMT Basic
NWTC
2009
SKILLS
Communication
Teamwork
Critical thinking
Time management
Leadership
Adaptability
VOLUNTEER
EXPERIENCE
Moments Hospice
Bereavement calls
2020 - current
Almost Home Animal Shelter
Board member
2022 -current
Aurora Homestead Rescue
Squad
EMT Basic
2009-202
SUMMARY
Seasoned and compassionate professional with over 20 years of customer service ex- cellence and 13 years of EMT Basic training, including volunteer service with the Au- rora Homestead Rescue Squad from 2009 to 2022. Skilled at delivering calm, empa- thetic support in high-pressure environments, with a proven ability to communicate effectively across diverse populations—including the elderly, disabled, and those in crisis.
Bringing a unique blend of emergency response experience and customer service mastery, excelling at de-escalating tense situations, coordinating care, and ensuring patients and families feel heard, respected, and supported. Known for having the abil- ity to assess needs quickly, resolve issues efficiently, and foster trust through clear communication and professionalism.
PROFESSIONAL EXPERIENCE
IRIS CONSULTANT
TMG WISCONSIN 2020 -8/2025
• Provide ongoing support to clients as they navigate through the IRIS program, resulting in improved understanding and utilization of available resources.
• Developed strong rapport with families and caregivers through empathetic lis- tening and clear communication about expectations.
• Maintained a high level of professionalism in all interactions with clients, families, colleagues, and community partners while representing the values of the IRIS program.
INFORMATION AND ASSISTANCE
ADRC, Florence, WI 2017-2020
• Offer Information and support on community resources to the general public.
• Offer option counseling to individuals seeking information to make informed decisions regarding long-term care choices.
• Follow all company policies and procedures to deliver quality work. ADVERTISEMENT SALES AND DESIGN,
Florence Mining News, Florence, WI 2005-2017
• Expanded client base through targeted networking efforts at industry events and conferences.
• Contributed to the development of new product lines based on customer feed- back insights, fueling revenue growth opportunities.
• A graphic designer responsible for creating and updating customers’ adver- tisements for both print and online presence to increase their customer base.
Contact this candidate