Technical Support Software Engineer

MICHAEL KAFTAN

Mansfield, TX *****

682-***-**** (H)

214-***-**** (C)

SUMMARY

Software engineer interested in developing and supporting mainframe systems utilizing my current skills. I have been a programmer as well as lead programmer and work well either individually or as part of a collaborative team. ACCOMPLISHMENTS

Architect and lead technical support for new Riskconnect Adverse event system that Baylor will be migrating to in October 2025.

Developed a custom update process for the PMF (Provider Master File) in order be able to automatically update Provider information in Midas.

Developed SAS process for Palliative Care reporting used by the Palliative Care department.

Project manager for the Invest1 system installation of new releases and upgrades as well as performance tuning.

TECHNICAL SKILLS

Hardware: IBM 4381, IBM 3090, NCR 5081, Diebold 911

Software applications: Midas+, SAS, Visual Cron, ServiceNow, OS/VS/MVS, TSO, CICS, Intertest, Xpediter, VSAM, File-Aid, Data Expert, Abend-Aid, MVS Utilities, ISPF, ICCF, ROSCOE, DYL 280, Micro-Focus COBOL, Micro-Focus CICS, Tandem, DB2, Easytrieve, Oracle, Sybase, Crystal Reports

Languages: SAS, HL7 Messaging, CICS/COBOL, Batch COBOL, MVS JCL, APS, ALC, HTML, CGI, MQ Series

SQL Skills: E-commerce business / build web sites for clients, MS Visual Basic

PC Software: Microsoft Windows, Word, Excel, PowerPoint, Access, FrontPage, a wide variety of graphics packages, Adobe PageMaker, Corel

PROFESSIONAL EXPERIENCE

ATOS - Eviden May 2021 – present

Irving, Texas

Consultant III

Managing the offshore team contracted to support Baylor Scott & White Health Care System

Lead technical support for new Riskconnect Adverse event system that Baylor will be migrating to in October 2025.

Ongoing coaching and training of Midas.

Duties include all the BSWH duties and responsibilities below. Baylor Scott & White Health Care System July 2007 – April 2021 Dallas, Texas

Systems Analyst II

Lead project technical support for Riskconnect system go live in October.

Primary technical support for the Riskconnect project which Baylor will be migrating to in October of 2025 Michael Kaftan – Page 2

Primary support for Midas+ production system providing regular and off hours support and new release installs.

Developed a custom update process for the PMF (Provider Master File) in order be able to automatically update Provider information in Midas.

Lead programmer for development and implementation of automation enhancements to Midas+ using both SAS and Visual Cron.

Developed SAS process for Palliative Care reporting used by the Palliative Care department.

Ongoing production support, maintenance, as well as enhancements of the Midas+ system

Primary support for ongoing maintenance of all the SAS and Visual Cron jobs.

Lead support with Risk users providing key support for new user customizations and created over one hundred automations of report processes. as well as developing new reports.

Provide leadership and mentoring of team members to familiarize them with Midas with user installation troubleshooting.

Collaborated with other teams such as EDW and Patcom to develop interfaces to and from Midas. JPMORGAN CHASE BANK January 2001 – April 2007

Dallas, Texas

Senior Technical Officer – DAPS

Primary support for CSW and TradeNet production systems providing regular and off hours support for the systems.

Lead programmer for development and implementation of software enhancements to CSW system.

Lead programmer for new release changes for the TradeNet system.

Collaborate with users providing key programming / testing support of new functionality and “New Client” testing for CSW, Apollo, TradeNet and WINS.

Provide leadership and mentoring of team members to familiarize them with CSW and other systems.

Improved CSW system support efficiency by implementing jobs that analyze and detect system problems and deliver paging notifications to maximize CSW uptime for users.

Updated user maintenance functionality in Visual Basic program for the Apollo system.

Provide support to WINS Production Support staff when they need technical assistance or when they are shorthanded.

Significantly improved the system documentation for the CSW system by documenting processes and procedures as well as problem logs.

Senior Technical Officer -WINS

Managed staff for mainframe trust Invest1 Funds Accounting system.

Project manager for installation of new releases and upgrades as well as performance tuning for the Invest1 system.

Primary support for Invest1 system maintenance regarding changes from software vendor and integration of changes from the vendor.

Lead programmer for development and implementation of “In-house” software enhancements.

Collaborate with users providing key testing support of new functionality with both “in-house” as well as vendor software changes.

Mentor new hires to familiarize them with the Invest1 system. EDUCATION

University of Texas at Arlington

Completed four years of study toward degree.

Degree Plan: B.A. in Business Administration

Major: Information Systems Management Science

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