Customer Service Representative

Heather Metter

Phone:303-***-**** Email: ******.*******@******.*** Location: 9697 W Chatfield

Ave, Unit A. Littleton, CO. 80128

References available upon request

Professional Summary

Dynamic and empathetic Customer Service Advocate with over a decade of experience in customer service, healthcare, sales, and hospitality. Recognized for exceptional communication, problem-solving, and relationship-building skills. Adept at resolving complex customer issues, promoting products, and adapting quickly in fast-paced environments. CPR and First Aid certified.

Skills

• Empathy, Active Listening, Problem-Solving

• Communication & Customer Relationship Management

• Product Knowledge & Sales Expertise

• Adaptability, Patience, and Resourcefulness

• Positive Attitude and Conflict Resolution

Professional Experience

Molloy’s Bar and Grill – Bartender

2024 – 2025

• Delivered excellent customer service in a fast-paced hospitality environment.

• Built rapport with customers and managed high-volume transactions.

• Maintained a positive atmosphere while handling conflict resolution effectively. Wyatt’s Towing – Customer Service Representative & Dispatcher 2020 – 2024

• Managed incoming calls and coordinated dispatch services.

• Handled customer complaints with professionalism and empathy.

• Supported drivers and ensured smooth day-to-day operations. Victoria’s Secret – Customer Service Representative (Call Center) 2018 – 2019

• Provided call center support, resolving billing and product inquiries.

• Ensured customer satisfaction by resolving issues promptly.

• Assisted with product orders and account management. Camping World – Customer Service Representative & Sales Rep 2015 – 2018

• Delivered exceptional customer service in sales and support.

• Promoted and sold products, identifying opportunities to drive revenue.

• Assisted customers with product knowledge and inquiries. Rocky Mountain Solstice – Certified Nursing Assistant (CNA) 2008 – 2016

• Provided compassionate care in hospice and Alzheimer’s/dementia units.

• Supported patients with daily living activities and emotional care.

• Collaborated with healthcare teams to ensure high-quality care. Education

Warren Tech – Healthcare Trade School 2007 – 2008 Chatfield High School – High School Diploma 2008 GPA: 2.9

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