Customer Service Specialist Iii
Resume:
Ayana Johnson
Tallahassee, FL *****
********@******.***
Authorized to work in the US for any employer
Work Experience
Program Specialist III
Florida Department of Education-Tallahassee, FL
October 2024 to Present
Managing requests for data from internal and external requesters and providing reports and information, as necessary. Managing the tracking log to meet deadlines and assisting the manager in maintaining a recurring report list and schedule to ensure the timely delivery of reports. Providing excellent customer service and functioning as a liaison between the Bureau's technical staff and requesters for information, reports, and data. Assisting in the production, analysis, and interpretation of PK-20 Accountability, Research, and Measurement reports. Formatting reports to the Bureau's standards and ensuring reports have accurate and user-friendly titles, headers, and footnotes. Assisting end users in the interpretation of data. Troubleshooting and developing solutions to inconsistencies in data presentations. Protecting data confidentiality and providing strict adherence to all state and federal privacy rules, regulations, and laws. Regulatory Consultant
State of Florida-Tallahassee, FL
February 2023 to October 2024
Review applications for licenses, permits, and registrations to ensure the applicants, premises, and locations are qualified for licensure. Corresponding and communicating with applicants regarding omissions or deficiencies in license applications. Processing routine and complex applications based upon department policy, Florida Administrative Code, or Florida Statutes. Independently evaluating qualifications and requirements to determine eligibility for licensure. Independently determining approval or denial of applications submitted for completeness, accuracy, and compliance. Cashier
K1 Speed-Hollywood, FL
December 2021 to August 2022
Provide excellent customer service to all K1 Speed visitors, Answer phones in a professional and friendly manner, Help customers with questions and/or concerns both in person and over the phone, Sell and upsell race packages, Ring up customers for purchases, Coordinate and schedule races precisely and efficiently, Maintain front desk area so it is clean, stocked and organized at all times, Light cleaning of facility
Fulfillment Associate
Amazon-Miami, FL
November 2021 to December 2021
Prepare grocery orders for delivery, Use technology like computers, smartphones, manage apps, and scan bar code, Intake new grocery inventory and put away, Check for order quality. Cashier
Walmart-Miami, FL
March 2019 to August 2019
Scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers
Cashier
Taco Bell-Miami, FL
November 2017 to April 2018
Responsibilities include greet/help
customers with their order in a friendly
manner, keeping the lobby area neat and clean, and ensure that the customer is satisfied with their meal/drink. The
amount of cash given to each customer
must be correct, as well as the amount inside the drawer. Education
Bachelor's degree in Healthcare Administration
University of Central Florida
Present
Associate's degree
Tallahassee Community College
January 2019 to May 2024
Miami Norland Senior High
August 2015 to 2018
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