Senior Manager Outreach Coordinator

Professional Summary

Proven Senior Manager/Director demonstrating leadership, passion, integrity, innovative thinking, with the ability to motivate people. Over 30 years’ experience working with business, engineering, clients, IT and suppliers. Demonstrated success in the design, deliver and operations of Business Programs and IT solutions.

ICE/EV Connected Vehicle Service, Over the Air Update Programs (OTA), Infotainment Applications/Services

IT and Business Strategic Planning, Business Planning, Cost Modeling, Financial Planning, P&L/ROI

Program Development, Technical/Business Solution Design, Application Development/Delivery

International / Global Product Management, Program Management, Project Management, Delivery Management, Remote/Matrixed Teams, Cross Functional Teams, Mixed Teams (multiple 3rd party suppliers/internal departments)

Customer Satisfaction (CSI), Analysis/Consulting, Business Process Improvement/Continuous Process Improvement

RFP/RFI/RFQ, Supplier Vetting, Supplier Contracting/Sourcing, Contract Management

Professional Experience

Volkswagen Group of America (VWGoA) Automotive Industry: 2011 – 2024

Senior Manager – IT Connected Services Planning and Rollout*

Developed and launched the Connected Vehicle program for VWGoA in the US and Canada. In collaboration with W Product Planning, Vehicle Engineering, and IT, we developed and launch the VW Connected Vehicle in the US and Canada.

Developed and demonstrated a working prototype of a connected services vehicle program and technical infrastructure to identify the impact on other business units.

Defined the future service strategy and brand solutions for the Connected Service Program with the Business and Engineering management teams.

Defined IT Solution Concepts for delivering Business Services, Connected Vehicle Features and functions.

Provided Senior Management oversight to the vehicle and application quality and testing programs for the Connected Services Program

Tested processes, applications and services for VWGoA vehicles, infotainment systems, mobile applications, and customer facing applications.

Tested OTA software update packages prior to Product Quality approval for OTA programs

Completed the first vehicle OTA program within VWGoA providing multimillion cost savings versus using the traditional software update model.

Completed supplier review and contracting processes in association with Corporate Legal, Purchasing, IT Security, and Business stakeholders ensuring that suppliers were viable and capable of delivering contracted services.

Completed a 2-year liaison assignment as Senior Manager for IT Connected Services representing US and Canada in Wolfsburg Germany.

Provided insight to Engineering on the market needs as vehicle programs were being developed.

Compuware IT Services: 2000 – 2009

Program Director - Compuware Detroit Development Center (DDC)

The Detroit Development Center provided near shore IT Systems and Application Development and Operations support services to Compuware Clients.

Collaborated with Sales Teams on new business development, proposals and client presentations.

Implemented an employee development and retention program for my department. Key elements of the program were adapted by HR and rolled out company wide.

Developed and implemented an Agile Application Development methodology used for projects delivery to improve product quality, reduce cost and time to market for delivered solutions.

Implemented a PMO and Application Testing Program

Developed, implemented and managed the Software Quality Testing and Application Deployment program for a fortune 100 company

Lower delivery costs and reduced project overhead to improved competitive bidding on behalf of the sales teams.

Delivered IT Solutions/Applications to automotive, healthcare, banking, transportation, government and manufacturing clients, generating more than $9 Million in revenue annually.

Contracted to DaimlerChrysler DealerCONNECT – Senior Project Manager Automotive Industry

Managed the development and deployment of dealer applications presented through the DealerCONNECT Portal.

Migrated and enhanced 48 applications used by dealers and DaimlerChrysler Mexico from various platforms to DealerCONNECT.

Reduced cost to DaimlerChrysler and the dealer network for the applications and processes required to sell and service vehicles.

Other Professional Experience:

Ernst & Young LLP – Manager: Management Consulting Practice, Automotive Line of Business, and Entrepreneurial Consulting Practice

Autolink.com - Program Management: Manager of Product Development

Electronic Data Service (EDS): Office Automation Supervisor/Manager

Contracted to General Motors Corporate Tax, Finance and Audit Staffs

Military Service

United States Air Force Reserves – 1981 - 1997

Command and Control Specialist

C130 Air Crew – Load Master, Air Rescue and Recovery

Aircraft Armament Systems Technician

United States Air Force – 1976 – 1981 Aircraft Armament Systems Technician

Technologies / Skills

Microsoft Office Suite, MS Project, Visio

SaaS, PaaS, Platform as a Service, Cloud Services

High Availability, Zero Downtime environments / infrastructure

Web, Mobile, Distributed, and Mainframe applications

Education

WAYNE STATE UNIVERSITY, Detroit, Michigan - B.S. - Interdisciplinary Studies

NATIONAL INSTITUTE OF TECHNOLOGY, Livonia, Michigan

Certification – Electronic Engineering Technology

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