Product Manager Project Management

NICKOLAS K. W. SIBLEY

***************@*****.*** 727-***-****

Skills

Microsoft Enterprise (AZURE)

Office 365

ServiceNow

Salesforce

Business development

Organizational Change management

Team management

Project/Program/Product/Portfolio management

Charismatic leader & Sr. Agile coach/RTE

ServiceNow Practice Lead (CSA)

Professional Experience

ATI Government Solutions Remote

Senior Product Manager, Agile Coach

02/2025 - Present

Deliver Agile coaching and advisory services to IRS and ATI, enhancing Lean and SAFe adoption, resulting in a 25% improvement in team efficiency across global markets.

Assigned to the IRS Taxpayer Experience Office (TXO) to define CX and HCD metrics and Analytics for a 50% better effectiveness of taxpayer satisfaction

Create Journey Maps, Product Vision, Strategy and Release Maps for 8 separate streams for 100% clarity.

Fuse & Cosgrove, Inc. Remote

Senior Product Manager, Agile Coach

11/2024 - 01/2025

Completed 100% of SAFe Advanced SPC course enablement

Lean Product Management Course Enablement 100%

ServiceNow 100% Certified System Admin 2015 renewal

MAKPAR Corporation Remote

Director of Agile/SAFe (Enterprise) Sr. Product Manager & SNOW Practice Lead

10/2021 - 10/2024

Directed the configuration and optimization of four ServiceNow instances, integrating ITSM, ITAM, ITOM, SPM, BCM, Knowledge Management and Employee Experience modules, leading to a 30% improvement in service delivery efficiency, and reducing incident resolution times by 20%.

Trained and guided the IRS eA3 Portfolio Team on SAFe 6 and Lean-Agile principles, boosting project delivery speed by 15% and achieving a 90% compliance rate with the IRS OneSDLC framework.

Established portfolio-to-delivery team metrics and implemented process improvements, increasing operational efficiency by 25%, and reducing bottlenecks across multiple concurrent projects.

Deloitte Consulting, LLC Remote

Agile Transformation Coach

07/2021 - 09/2021

Delivered Agile coaching and advisory services to Deloitte and Prudential, enhancing Lean and SAFe adoption, resulting in a 25% improvement in team efficiency across global markets.

Revised Agile playbooks to standardize project management practices

Defined Agile metrics from portfolio to delivery levels, improving reporting accuracy and decision-making by 25%.

Penguin Computing IT Remote

Senior Product Manager (Lockheed Martin/Penguin)

11/2020 - 06/2021

Directed LM MARS worldwide Data Lake, AI, and Machine Learning initiatives, managing a $15M project portfolio, and maintaining 95% SLA compliance across global teams.

Collaborated with technical teams to resolve 90% of identified gaps in over 500 project requirements, accelerating development cycles.

Integrated project management tools with financial, procurement, and quality systems, reducing operational inefficiencies by 25%.

Flowers Foods IT Thomasville, GA

Enterprise Agile Coach & Trainer, Digital Transformation

12/2018 - 11/2020

Led Antuit AI implementation for Direct Store Delivery (DSD) as Senior Scrum Master and Project Manager, reporting to the Senior VP of DSD, resulting in a 20% increase in delivery efficiency.

Functioned as an Agile Coach and Trainer for DSD Agile initiatives, including Scan Forecasting, OMSi, and Order Planning, improving Agile adoption and project success rate by 30%.

Spearheaded Agile transformation for Antuit AI Predictive Ordering on the Azure PaaS platform, enhancing order forecasting accuracy by 25%, and streamlining operations.

Lockheed Martin AERO IT

Fort Worth, TX

Enterprise Agile Coach & Trainer

08/2018 - 12/2018

Reported directly to the Director of Agile Transformation for Lockheed Martin Enterprise, providing strategic guidance for Agile initiatives across more than five teams, improving delivery speed by 20%.

Delivered Lean training and Agile coaching to portfolio, product, and delivery teams, increasing project efficiency by 25%, and reducing time-to-market by 15%.

Spearheaded efforts to accelerate F-35 Lightning II product delivery, reducing time-to-market by 15%, while ensuring a 98% adherence to quality standards.

PwC Global IFS Tampa, FL

Agile Coach, RPA & AI Digital Transformation

11/2017 - 08/2018

Coached 10 worldwide squads within the AI Platform, improving collaboration and reducing delivery time by 20%, contributing to a 15% increase in overall platform performance.

Guided five worldwide squads within the RPA Platform, enhancing team efficiency and increasing productivity by 25%, leading to a 30% improvement in automation across key processes.

Led digital transformation efforts across 15 teams, achieving a 30% increase in process automation, and reducing operational costs by 15%, resulting in an annual savings of $2M.

DELOITTE SERVICES, LLC Tampa, FL

Integrations Engagement Manager Azure Digital Transformation

11/2016 - 11/2017

Led 15 squads as Senior Scrum Master to upgrade 40 audit applications to a unified Azure platform using ETL processes, improving data integration by 30%, and reducing processing time by 20%.

Managed global teams as an Agile Coach and Engagement Manager, ensuring alignment with project goals and optimizing team performance, resulting in a 25% increase in delivery efficiency.

Oversaw global support teams, ensuring 99.5% uptime, and quick resolution of critical issues, improving operational reliability.

PODS MOVING & STORAGE, INC. St. Petersburg, FL

Enterprise Agile Coach Agile/Scrum Initiative

05/2016 - 11/2016

Coached and mentored Agile teams across Customer, Sales & Service, Logistics & Ops, DevOps, QA, Release, and Fire Squads, improving team performance and cross-functional collaboration, resulting in a 25% increase in team velocity.

Guided executive staff in the development and prioritization of the Portfolio and Product Backlog, ensuring alignment with business objectives and strategic goals, leading to a 30% improvement in project delivery alignment.

Led the design and delivery of Agile Best Practices sessions for PODS teams and executive leadership, fostering a culture of continuous improvement, and reducing process inefficiencies by 15%.

BLUE CROSS BLUE SHIELD

Durham, NC

Enterprise Agile Coach, BPE & PMO

08/2015 - 05/2016

Led Agile coaching for the BCBS Mobile Apps Initiative, driving enterprise-wide platform transformation, resulting in a 20% increase in team performance, and a 15% reduction in project cycle times.

Managed 7 Agile squads at SoS (BSBC.com), enhancing collaboration and productivity, improving delivery timelines by 18%, and increasing team efficiency by 25%.

Directed Agile Transformation teams as Program Manager, overseeing the adoption of Agile practices, leading to a 30% improvement in operational efficiency, and a 95% success rate in delivering key initiatives.

Developed and delivered training sessions on Agile methodologies, improving team capabilities, resulting in a 20% increase in Agile maturity, and a 10% improvement in project outcomes.

STATE OF FLORIDA Tallahassee, FL

Enterprise Project Manager & Scrum Master/Coach DEP and DOH

08/2009 - 08/2015

Led daily sprints as Scrum Master, achieving a 95% sprint completion rate, and driving a 20% increase in team productivity.

Managed day-to-day project meetings as Project Manager, ensuring 100% alignment across teams, and meeting 98% of project deadlines.

Oversaw project planning, scheduling, budgeting, and risk management, reducing project risks by 30%, and maintaining a 10% under-budget performance.

Led the ServiceNow practice, delivering three successful system implementations and improving process efficiency by 25% through automation and configuration optimization.

Experience managing and reporting projects in compliance with Rule 60GG-1, F.A.C

Education

University of Vermont, Johnson State College of Arts & Science Johnson, VT

Bachelor of Fine Arts in Writing/Communications, English/Mathematics

Certifications

PMP

SNOW CSA (11 Micro Certifications, 150+ Now Learning Badges)

SAFe6 SA/SPC/AHRA

Certified Sr. Scrum Master

Lean Six Sigma Blackbelt

Clearances

MBI Public Trust MBI Level 3 (Treasury) Current

DOD Secret past with Lockheed Martin (2x), Homeland Security, and GE Armament

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