Service Representative Customer

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BOBBIE COOK

Fruitport, Mi. 231-***-****

***********@****.***

Compassionate and detail-oriented professional with a strong background in phlebotomy and patient education. Proven ability to enhance patient experiences while ensuring accurate documentation and compliance with health regulations.

EXPERIENCE

08/2024 – 07/2025

PHLEBOTOMY SERVICE REPRESENTATIVE, QUEST DIAGNOSTICS

Collected blood specimens from patients using proper venipuncture techniques.

Prepared and labeled samples for laboratory testing and analysis.

Provided exceptional customer service to enhance patient experience during visits.

Maintained accurate records of patient information and specimen collection. 09/2023 – 07/2024

PATIENT SERVICE REPRESENTATIVE, BIOLIFE PLASMA SERVICES

Assisted patients with check-in and registration processes efficiently.

Provided clear information on donation procedures and eligibility requirements.

Maintained accurate records in the electronic health system for compliance.

Educated patients on aftercare instructions post-donation effectively. 01/2010 – 06/2022

PHLEBOTOMIST, SPECTRUM HEALTH

Successfully drew blood from patients of all ages and skill levels.

Performed venipuncture procedures with accuracy and precision.

Demonstrated knowledge of safety protocols, including proper handling of contaminated needles and biohazardous materials. EDUCATION

05/2002

MUSKEGON COMMUNITY COLLEGE

Some College (No Degree) Phlebotomy

01/2001 YEAR

ROSS MEDICAL EDUCATION CENTER

Medical Assisting

SKILLS

Venipuncture techniques

Sample preparation

Compliance documentation

Patient Education

Electronic health records

Data entry accuracy

Effective communication

Team collaboration

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