Customer Service Administrative Support

Melissa Lopez

n 361-***-**** )n ***********@*****.***

Professional Summary

Dedicated and bilingual professional with over 10 years of experience in customer service, loan processing, and administrative support. Skilled in managing high-volume transactions, maintaining confidentiality, and ensuring efficient operations. Recognized for dependability, attention to detail, and delivering excellent customer experiences.

Key Skills

• Customer Service & Client Relations

• Loan Processing & Collections

• Cash Handling & Payment Processing

• Appointment Scheduling

• Microsoft Office Suite

• Multi-Line Phone Systems

• Bilingual: English & Spanish

• Detail-Oriented & Organized

Professional Experience

Center Manager ACE Cash Express – Corpus Christi, TX Feb 2018 – Aug 2025

• Oversaw daily operations, including title loans, installment loans, bill payments, check cashing, and cash handling.

• Delivered high-quality customer service while maintaining strict confidentiality.

• Performed periodic quality control analyses to ensure compliance and accuracy.

• Trained and supported staff to improve efficiency and customer satisfaction. District Loan Specialist ACE Cash Express – Corpus Christi, TX Jun 2012 – Jul 2016

• Assisted customers with loan payments, collections, and issue resolution across 15 stores.

• Conducted collection calls and established payment plans to maintain account compliance.

• Scheduled appointments and coordinated with store managers in local and outlying areas.

• Built strong client relationships through attentive service and problem-solving. Administrative Assistant First Preston Management / HUD – San Antonio, TX Aug 2000 – Apr 2003

• Managed HUD properties throughout South Texas, including San Antonio and Laredo.

• Scheduled and coordinated work for third-party vendors and contractors.

• Maintained property files, ensuring accurate documentation of property specifications.

• Supported field operations by streamlining administrative tasks and reporting. Education

Tuloso-Midway High School – Corpus Christi, TX High School Diploma, May 1994 References

Available upon request

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