Customer Service Data Entry

Kimberly M. Green

**** ******* * ***** #****, Houston, TX 77095

832-***-**** ️ ***********@*****.***

Professional Summary

Highly organized and dependable customer service professional with over 10 years of experience in client relations, administrative support, and team coordination. Recognized for strong communication skills, ability to thrive in fast-paced environments, and commitment to delivering exceptional service that drives customer loyalty and business success.

Professional Experience

Banfield Pet Hospital – Houston, TX

Customer Service Coordinator Mar 2020 – Present

- Coordinate client and pet flow to maximize the productivity of the veterinary medical team.

- Ensure positive client experiences by delivering welcoming, efficient, and solution-oriented service.

- Maintain effective communication between associates and clients to support care plans.

- Encourage repeat visits and referrals through relationship building and customer satisfaction.

CVS – Houston, TX

Supervisor Oct 2018 – Oct 2019

- Managed customer transactions, payments, and credit processing.

- Reconciled daily cash accounts to ensure accuracy and compliance.

- Assisted managers with clerical and administrative duties.

- Oversaw front-end operations, maintaining store standards and appearance.

Kroger Grocery – Houston, TX

Customer Service Assistant Department Head Oct 2015 – Feb 2018

- Supervised front-end operations, including customer payments and service desk functions.

- Balanced and reconciled daily cash accounts.

- Supported managers with administrative tasks to ensure smooth operations.

- Provided leadership to staff while maintaining a clean, organized work environment.

Daily Equipment – Houston, TX

Receptionist / Shipping & Receiving May 2014 – Oct 2014

- Answered multi-line phone systems, greeted clients, and managed mail distribution.

- Completed data entry, filing, and other clerical tasks.

- Maintained accurate shipping, receiving, and inventory reports.

Centralized Showing Service – Houston, TX

Call Center Customer Service / Data Entry Sep 2008 – Oct 2011

- Scheduled property showings through inbound and outbound calls.

- Entered and updated listings to ensure database accuracy.

- Maintained up-to-date agent information in compliance with licensing requirements.

Skills

- Microsoft Office Suite (Word, Excel, Outlook)

- Typing: 45 WPM

- Multi-Line Phone Systems (PBX, Clear Control)

- Customer Service & Client Relations

- Administrative Support & Data Entry

Education

Stroman High School – Victoria, TX

High School Diploma

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