Customer Service Mechanical Engineer

Mohammed Ateeq

B.Tech Mechanical Engineer

Hyderabad, India

+91-970******* ************@*****.***

Professional Summary

A motivated and adaptable Mechanical Engineering graduate with diverse experience in field investigation, event management, and staff training in retail. Skilled in coaching teams, enhancing customer service, and achieving business goals through strategic employee development.

Experience

Field Investigation Officer — Oracle Investigation Agency

Hyderabad, India Nov 2023 – Present

Conduct field verifications and background investigations.

Prepare accurate reports and documentation.

Coordinate with internal teams for information validation.

Retail Trainer — Masquati Retailer

Hyderabad, India 2021 – 2023

Trained new hires on product knowledge and customer interaction.

Conducted workshops on sales techniques and store operations.

Monitored staff performance and provided coaching for improvement.

Assisted in store audits and supported achievement of sales goals.

Event Manager — Freelance

Hyderabad, India 2018 – 2021

Coordinated logistics for events including weddings and corporate functions.

Managed vendor relationships and ensured timely setup and execution.

Handled team assignments and budgeting.

Skills

Team Training & Mentorship

Customer Service Development

Retail Operations & Auditing

Report Writing & Investigation

Event Planning & Execution

MS Office & Internet Tools

Education

B.Tech – Mechanical Engineering, Noor College of Engineering & Technology, Hyderabad

Intermediate – MPC, St. Joseph Junior College, Hyderabad

SSC, Quaint High School, Hyderabad

Languages

English

Hindi

Urdu

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