Customer Service A Team
Resume:
ARIELLE LUZZI
Long Beach, CA *****
*******.*****@*****.***
Professional Summary
I’ve spent the last 10+ years in customer service, with the last four leading teams and building a department from the ground up. I’m passionate about creating structure — writing SOPs, setting up workflows, and putting systems in place that actually make the job easier for both customers and the team. I’ve managed everything from B2C interactions to B2B retailer partnerships, and I thrive when I get to collaborate with Sales, Marketing, and Ops to solve problems and keep things moving smoothly. My leadership style is pretty simple: empathy paired with accountability. I like celebrating wins, coaching through challenges, and making sure my team feels supported while also knowing what’s expected of them. Most of my experience is in cannabis, but the skills I’ve built — growing teams, managing high- pressure situations, and keeping customer experience front and center — translate to any industry. I learn fast, adapt quickly, and bring the same drive to every role I take on. Work Experience
Batender
LND-Los Angeles, CA
October 2021 to Present
Provide excellent customer service by taking orders, preparing and serving drinks Maintain bar stock, inventory, and cleanliness.
Handle cash and card transactions accurately.
Create a welcoming, upbeat atmosphere for guests.
Ensure compliance with safety and alcohol service regulations. Head of Customer Service Marketing Specialist
West Coast Cure
October 2021 to Present
Key Duties:
• Built the Customer Service department from its inception designing its infrastructure, workflows, and brand-aligned service standards to support a statewide customer base.
• Resolved over 300+ customer interactions monthly across phone, email, text, live chat, and web platforms.
• Acted as the primary liaison between customers, retail partners, and internal stakeholders, ensuring cohesive communication, brand alignment, and service excellence at every touchpoint.
• Established and monitored customer satisfaction KPIs, defining benchmarks for customer satisfaction, response time, and resolution rate. Consistently sustained top-tier survey ratings through proactive outreach, personalized engagement, and streamlined resolution protocols.
• Developed post-interaction surveys and feedback loops, translating customer insights into actionable improvements for products, processes, and marketing campaigns.
• Developed and maintained retailer partnerships, ensuring alignment between brand objectives and retail execution.
• Directed product verification and daily marketplace audits to maintain accuracy, compliance, and brand integrity.
• Partnered with marketing and sales to plan and execute campaigns, in-store events, and promotional strategies that increased retail sell-through and brand visibility. Delivery Support Manager
Edit Kushagram Delivery
April 2018 to October 2021
• Customer Service & Support: Provided real-time customer assistance via phone and text, resolving inquiries, troubleshooting issues, and ensuring every interaction reflects our commitment to exceptional service.
• Driver Routing & Order Dispatch: Assigned and adjusted delivery routes in real-time as orders came in, to ensure all deliveries were completed within a two-hour window.
• Driver Coordination: Managed and supported a team of up to six drivers
• Issue Resolution: Addressed delivery challenges, including order discrepancies, delays, and customer concerns, providing swift solutions to maintain service excellence. Assistant General Manager
APC
January 2015 to April 2018
• Cash Handling & Inventory Management: Oversaw large cash transactions daily, maintained accurate cash logs, and led inventory management, including logging products into the system and conducting biweekly audits.
• Team Leadership & Growth: Managed a team of over 30 staff members, providing hands-on training, scheduling, and support to foster company growth and operational excellence.
• Delivery and Retail Operations: Routed and coordinated teams to ensure timely and efficient service, supporting high-volume operations with over 1,300 customers daily.
• Payroll & HR Management: Handled payroll processing, hiring, and staff development, ensuring a well- trained and motivated team.
• Marketing & Sales Strategy: Led marketing initiatives, organized events, and optimized floor design to drive in-store sales
• Full-Spectrum Operations: Worked open to close six days a week, taking a hands-on approach to daily operations, ensuring seamless store performance and customer satisfaction. Education
Associate's degree
Skills
• Adobe Illustrator
• Sales support
• Customer acquisition
• Analysis skills
• Microsoft Office
• Project management
• Account management
• CRM software
• Sales
• Adobe InDesign
• Microsoft Powerpoint
• Canva
• Team management
• Customer retention
• Facebook Advertising
• Salesforce
• Content management systems
• Communication skills
• Management
• Direct sales
• Market research
• B2B
• Customer service
• Advertising sales
• WordPress
• Research
• Email marketing
• Events management
• Business development
• Adobe Photoshop
• B2B sales
• Product management
• Project management software
• Performance marketing
• Marketing automation
• Negotiation
• Customer relationship management
• HubSpot
• Analytics
• Organizational skills
• English
• Digital marketing
• Lead generation
• Google Suite
• Google Analytics
• Event planning
• Data analytics
• Social media marketing
• SEO
• Adobe Creative Suite
• Social media management
• Marketing
Contact this candidate