Customer Service Health Information

Julia Martinez

HEALTH INFORMATION

San Antonio, TX 210-***-**** ***************@*****.***

Objective

To obtain a challenging career where I can showcase my desire to continue learning

and eagerness to belong to a company that values its employees.

Experience

Personal Helper/SAHM/Personal Assistant to husband and son’s business

Assist a neighbor with her daily medications, chores, meal prep 2024-present

Husband and son do contract work; I take care of their billing and 2010-present

correspondences

Intake Coordinator, Remote, WellMed/UHF 2022-2024

Submitted prior authorization requests for ER IP, OP, DME, LTAC, SNF, TOC

Highest metrics for number of calls and low/no hold times, error-free requests

Peer-to-peer requests for providers on denials

NexRep, Remote, Customer Service 2021-2022

Priceline online live chat support

CareCentrix for authorizations for OP & DME services

West/Alorica at Home, Remote, Customer Service 2010-2019

Conference call placement

HSN, QVC, ProFlowers for holidays

Inbound informational calls for medical insurance

Christus Santa Rosa Family Health Center, Medical Assistant 1999-2002

Medical records for busy residency program

Medical assistant: vitals, procedures, billing, coding, triage

Education

Western Governors University, BS HIM 2025

Major: Health Information Management Minor: Health Information

San Antonio College of Medical Assistants, RMA 1999

Skills & abilities

Medical Records: EMR, PHI, compliance, completeness, ROI

Insurance: verification, referrals

Medical terminology, anatomy, physiology

HIPAA, compliance, information governance

Leadership, management

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