Delivery Driver Customer Service
Resume:
Mark Burkhalter
Panama City, FL *****
***************@*****.***
SUMMARY
Hardworking, quality-oriented professional with ability to work in physically demanding and high-pressure environments. Supervised, managed, and trained staff in the correctional facility.
Areas of Expertise:
Security
Staff Training
Supervision of Staff & Residence
CPR/ First Aid First Responder
Documentation/ Incident report writing
Basic Computer Skills
PROFESSIONAL PROFILE
Customer Service
Shift Supervisor/Juvenile Supervision Officer
Conduct head counts to ensure that each prisoner is present.
Monitor conduct of prisoners in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures, to prevent escape or violence.
Inspect conditions of locks, windows, doors, and gates at correctional facilities to ensure security and help prevent escapes.
Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities.
Search prisoners and vehicles and conduct searches of cells for valuables and contraband, such as weapons or drugs.
Supervised the administration of medications.
Supervised, scheduled and trained staff.
Training & Development
Monitored, evaluated, or recorded training activities or program effectiveness.
Offered specific training programs to help workers maintain or improve job skills.
Assessed training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
Developed alternative training methods if expected improvements were not seen.
EMPLOYMENT
Driver, Uber/ Lyft and Door Dash 2019 – Present
Supervisor, Maximus Federal, Panama City, FL 2015-2019
Shift Supervisor, Kerr County Juvenile, Kerrville, TX 2004-2015
Residential Treatment Officer, Villa Del Sol. Kerrville, TX 2002-2004
Shift Supervisor, Kerr County Juvenile, Kerrville, TX 1998-2002
Infantry, United States Army, Ft. Campbell KY 1994-1997
EDUCATION
Diploma, Tivy High School, Kerrville TX
LICENSES/CERTIFICATES
Juvenile Corrections Officer Certified
PREA Certified
HIPPA Certified
First Responder CPR/First Aide Certified
Blood Borne Pathogens Certified
Handle with Care Certified
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