Customer Care Data Entry

Alyce Forte McGuirk

Telephone Number: 469-***-**** Email: *****.*******@*****.***

SUMMARY OF QUALIFICATIONS:

Ability to effectively communicate

Proficiency in MS Office

Computing ability and good data entry

Excellent administrative skills

Good writing skills

Ability to build trust with customers

Possess critical thinking skills

Problem-solving and ownership

Research and information gathering

Provide timely and accurate support to customers

EMPLOYMENT HISTORY

National General Lender Services – Remote

October 2023 – Present

Changed departments from the Insurance Service Center to the Loss Draft Services Department as an Inbound Customer Care Associate

Synopsis of duties:

Accept inbound calls for inquiries about existing and new claims

Provide advice to borrowers about their claim processes

Ability to show empathy and go the extra mile

Activate services for borrowers, i.e., draw requests and inspections

Problem-solving and good communication skills

Team collaboration

Adherence to structured scheduling

Honesty and integrity

Good quality and productivity metrics

Constantly looking for ways to improve performance

National General Lender Services – Remote

August 2021 - February 2022 (Contract) and February 2022 – October 2023 (Permanent)

Insurance Service Center Inbound Customer Care

Synopsis of duties:

Handled inbound calls for support with homeowner insurance questions

Provided sufficient insurance knowledge to assist with handling insurance-related inbound and outbound calls

Did research to provide accurate information

Confirmed escrowed insurance premium payments

Effectively managed customer interactions

Updated records and notated in the Screens of Record

Cornerstone Staffing – Las Colinas, TX

February 2019 – August 2021

Client Service Specialist (Contract)

Synopsis of duties:

Accepted inbound calls from customers regarding property taxes

Problem-solving and good communication skills

Managed customer requests and issues successfully

Team collaboration

Showed empathy and went the extra mile

Adhered to structured scheduling

Active Network, LLC - Dallas, TX

February 2018 – February 2019

Project Coordinator/Client Support Specialist

Synopsis of duties:

Managed Software update project for the company

Developed relevant correspondence

Performed effective problem-solving

Interacted with clients to maintain scheduling for updates and training

Coordinated team meetings

Met project milestones and the final deadline

Assisted with the helpdesk queue and prioritized service requests

EDUCATION

June 1999

Bachelor of Science in Technical Management

(DeVry University, Dallas, Texas, USA)

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