Customer Service Experience

Ibukunoluwa Adewoye

708-***-****

️ **************@*****.***

Professional Summary

Friendly and solutions-oriented Customer Service Professional with 5+ years of experience across retail, corporate, and virtual support environments. Skilled in resolving customer issues, managing high-volume communications, and maintaining a positive customer experience. Adept at using CRM systems, handling escalations, and working both independently and collaboratively — ideal for remote roles.

Core Skills

• Customer Service Excellence

• Conflict Resolution & De-escalation

• Multitasking & Time Management

• POS & Cash Handling

• CRM & Email Support Tools

• Strong Written & Verbal Communication

• Team Leadership & Training

• Critical Thinking & Problem Solving

• Remote Work Tools (Zoom, Slack, Google Workspace)

• Security Awareness & Risk Mitigation

Professional Experience

Barista

Starbucks, Orland Park, IL

May 2024 – Present

Delivered high-quality service to up to 100 customers daily in a fast-paced retail environment.

Trained new staff on customer engagement and company processes.

Increased sales by 15% through upselling and product knowledge.

Resolved customer concerns swiftly, ensuring satisfaction and loyalty.

Maintained accuracy and efficiency during peak service hours.

Customer Service Lead

GREENPEG Engineering, Nigeria

Mar 2016 – Jan 2020

Handled customer inquiries via phone and email with a 95% satisfaction rate.

Managed escalated issues and ensured swift, customer-friendly resolutions.

Logged all interactions in CRM software to track trends and enhance service.

Improved retention by 15% through process improvements and empathy-driven support.

Awarded “Overall Performing Employee” for FY 2018/2019.

Intelligence Analyst

B2 Oil & Gas, Nigeria

Feb 2020 – Nov 2022

Conducted OSINT research to assess security threats and risks.

Collaborated across departments to produce strategic intelligence reports.

Communicated findings clearly to leadership, aiding operational decisions.

Security Operations Intern

Focus Guard, Nigeria

Nov 2014 – Oct 2015

Supported monitoring of security systems and incident reporting.

Participated in drills and contributed to emergency planning.

Education

B.Sc. in Intelligence and Security Studies

Afe Babalola University, Ekiti State, Nigeria

2010 – 2014

References

Available upon request.

Contact this candidate