Customer Service, Event Planning, Project Management
Resume:
Kimoli Wilson
Phone: 876-***-****
Email: ************@*******.***
Professional Summary
Dynamic and results-oriented professional with over 5 years of experience in customer service. Proven expertise in event planning, strategic design, and team collaboration. Passionate about creating meaningful experiences and fostering a positive workplace culture. Committed to continuous learning and leveraging creative skills to bring projects from concept to execution.
EXPERIENCE
Event Design Specialist
TSE (The Special Events Group) / SNB Creative Group
October 2024 – Present
●Collaborate with Event Coordinators and cross-functional teams to execute creative event designs that aligns with client visions and branding.
●Develop detailed mood boards and visual concepts to support the design planning and client approval process.
●Execute event design plans on-site, ensuring seamless setup and high-quality presentation of décor elements.
●Plan and coordinate the transportation and logistics of decor materials to event venues, ensuring timely and efficient delivery.
●Prepare decor quotations, balancing design goals with client budgets to optimize value and satisfaction.
●Manage and update the decor catalogue, maintaining accurate records of inventory and ensuring availability for future events.
Senior Engagement Coordinator
IBEX
December 2022 – October 2024
●Plan and coordinate annual events, holiday parties, and Global Engagement Activities to enhance employee morale.
●Collaborate with marketing to create engaging promotional materials.
●Manage the monthly budget for the employee engagement site and oversee the Rewards and Recognition program.
●Conduct monthly focus group discussions to gather employee feedback and improve engagement initiatives.
●Edit and manage the company’s social media presence and hospitality services for visitors.
Engagement Coordinator
IBEX
December 2021 – December 2022
●Designed and executed events aimed at improving employee satisfaction and fostering a positive work environment.
●Organized and facilitated reward and recognition programs to celebrate employee achievements.
●Managed budgets and resource allocation for various site events.
Team Leader
IBEX
September 2019 – December 2020
●Monitored team performance to ensure adherence to targets and client expectations.
●Provided training and support to new team members, setting clear and achievable goals.
●Conducted call audits and offered coaching to enhance team performance.
Customer Service Representative
IBEX
March 2017 – September 2019
●Handled customer inquiries and resolved issues related to audiobooks and devices.
●Provided personalized book recommendations and documented customer interactions to identify trends and improve service.
Customer Service Representative
CONDUENT
August 2014 – March 2017
●Handled customer inquiries with insurance claims and assist with complaints.
●Provided plan benefits information and document customer’s questions and concerns.
EDUCATION
Associate Degree
Meadowbrook High School
2011 - 2013
●Caribbean Advanced Proficiency Examination (CAPE)
●Major Disciplines: Accounting, Economics, Management of Business, Caribbean Studies, Communication Studies
High School Diploma
Ascot High School
2007 - 2011
●Caribbean Secondary Education Certificate (CSEC)
●Major Disciplines: Mathematics, English Language, Principles of Accounts, Human and Social Biology, Theatre Arts, Information Technology, Home Economics Management
SKILLS
●Event Planning and Coordination
●Graphic Design (specializing in event-related artwork)
●Interior Decorating
●Proficient in Microsoft Office Suite
●Strong Time Management
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