Cyber Security Customer Service

EDUCATION

Bachelor of Science Awarded August ****

Fayetteville State university

●Major: Healthcare Administration

●Dean list 2021-2023

●Honors society Fall 2022

SKILLS & ABILITIES

Communication

●Customer service skills

●Speaking to large group

●Presenting ideas to my peers

Time management

●Priorities task

●Handle multiple project simultaneously

●Making sure that a certain amount of work is done before the perfect time

Leadership

●Team leadership working with all members

●Motivate, guide, and inspire others

●In charge of communicating with customers and schedule meetings

EXPERIENCE

Patient Engagement Specialist

Copley Hospital August 2023-April 2024

●Check patients in and out

●Answer telephone

●Scan and upload documents

●Recreate accounts for patients

●Collects patient medical informations from other facilities

Community Navigator Intern May 2023-August 2023

Mary S Peake Fellowship

●Provide cyber security best practices for business owners

●Schedule and attend Google meetings with owners and coordinate with team’s member about ways to help owners

●Read and complete task on cyber security, NIST 800-171 and Google business profile

Host April 2021-August 2021

Hudson Grille

●Seat customer for lunch and dinner

●Take orders over the phone

●Confirm payments and orders on Door dash, UberEATS, and Grubhub

●Get orders to the host station before customers arrived

Caregiver

Limited Home Health August 2021- May 2022

●Provide care for elders

●Taking patient to doctors’ appointment

Assembly warehouse worker December 2020-January 2021

Manufacturing solutions

●Assemble equipment parts

●Examine inventory and updating managers

Cashier June 2017-July 2019

Blue Donkey

●Execute the desire needs of customer

●Perform duties consistent with waitress requirements

Host

Green Mountain Inn August 2016-September2017

●Seat customers for breakfast

●Provide cleaning services

Language

English

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