Senior Fraud detection analysis
Resume:
Keith S. Mills
Jacksonville, FL 32246
************@*****.***
OBJECTIVE:
To obtain a challenging position within an environment that provides the opportunity for growth and career advancement
QUALIFICATION:
Disciplined, punctual, reliable, detail oriented and self-motivated
Ability to perform accurately in a fast-paced environment
Exceptional leadership and training skills
Excellent verbal and written skills
Experienced with Microsoft Word, Excel, RightFax, Outlook, Image view, Interact,
Sews, Synergy, Lexis Nexis, Flash and Boss
EDUCATION:
●2007 CDL License Obtained Raleigh, NC
●2002 - 2003 Tech-skills, Inc. Raleigh, NC: A+ Certification, Network+ Certification, MCP, MCSA
WORK HISTORY:
Qbe first - Customer service - Research Tax Analyst July 2008 – Oct 2012
●Reconcile and analyze tax accounts contributing to savings for delinquent escrow accounts. Inbound Calls (50-100 daily)
●Research tax issues and respond to tax notices for various jurisdictions
●Provide internal and external customer service to various banking clients
●Responsible for balance calculations, interest amounts and tax payments
●Conduct & manage education and co-worker training on tax guidelines and processes.
Bank of America Customer Service Representative June 2015– Nov 2019
●Inbound calls (50 - 100 daily), Customer Service Call Center (50-100 daily) for Mortgage home loans
●Provided top-notch service for 50-100 inbound customer calls daily
●Applied problem solving techniques to resolve customer issues relating to escrow accounts
●Maintained consistent knowledge of mortgage home loan updates to efficiently serve customers
Bank of America Sr Fraud Analyst Nov 2019– Dec 2020
●Provided top Communicates with customers to ensure safety and prevent losses on accounts.
●Identify and analyze regulation holds placed on customer’s account.
●Handle escalated calls regarding customer’s accounts and fraud closures
●Serve as the point of contact for financial centers inquiring about account closures
●Correspond with customers regarding account impersonations or account takeovers
●Collaborate across teams to increase detection of suspicious activity and reduce f
●Bank Of America Fraud Detection Senior Analyst (ATO) Dec-2020-Present
In my role I have access to all relationship matters of BOFA services. I ensure no fraud is taken place as far as account takeover, scams, and victim of ID identity Theft. Monitor all deposits, wires, OLB "Online Banking", trans activity, devices, geo locator, applications submitted, credit cards, debit cards, HELOC, and authorized users -Co owners added. I handle investigative case workload and receive incoming calls from cases already in que. Proficient in Microsoft suite, other financial industry related software systems used to obtain LOB " Line of Business" needs is but not limited to Flash, Synergy, Boss, Staci, Lexis Nexis, Sews, Gin Wires, ICDP, HELOC Share point, Image view, EDLR, Ach Tracker, Interact, TRMS, Report Net, Bolt, SEWS, NICE ETC. I have access to Close accounts if fraud or high-risk activity has taken place such as ANTI-Money Laundering. I can open and close Online Banking status. Place freeze holds on accts. Block cards. Remediate the whole entire relationship to secure the clients account services they have with us. Prioritize work with effective time management, initiative, and thoroughness. Analyzing and reporting independently. Communicate exceptionally with confidence and clarity of message through both written and verbal correspondence. Utilized my abilities of critical thinking, Fraud Management, following Regulatory Compliance, provided through written communications for all filters within the fraud domain. Investigation Management, policies, procedures, and guidelines management were always obtained. Reported all activity thoroughly keeping risk management incorporated. Gave and received Coaching. Always pushed myself to develop my talent to its full potential.
References Available Upon Request
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