Operations Manager Customer Service

Resume: Jordan Rivers Email: ******.******@*****.*** Phone: (555-***-**** Location: Atlanta, GA LinkedIn: linkedin.com/in/jordanrivers

Professional Summary

Dynamic and results-driven operations manager with over 8 years of experience optimizing workflows, leading cross-functional teams, and driving strategic growth in fast-paced environments. Adept at turning chaos into clarity, with a knack for building systems that scale.

Work Experience

Operations Manager Nimbus Logistics, Atlanta, GA Jan 2020 – Present

Streamlined warehouse operations, reducing delivery errors by 35%

Led a team of 40+ staff across three regional hubs

Implemented new inventory tracking system, improving efficiency by 22%

Project Coordinator BrightPath Solutions, Remote May 2016 – Dec 2019

Managed client onboarding for SaaS platform with 100+ enterprise clients

Developed SOPs and training materials for remote teams

Spearheaded a cross-departmental initiative that cut project turnaround time by 18%

Education

B.S. in Business Administration University of Georgia, Athens, GA Graduated: 2015

Skills

Workflow Optimization

Remote Team Management

CRM & ERP Systems (Salesforce, NetSuite)

Data Analysis (Excel, Tableau)

Strategic Planning

Conflict Resolution

Certifications

Certified ScrumMaster (CSM)

Lean Six Sigma Green Belt

Fun Fact

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