Sales Associate Customer Service

Maritza Gonzalez

**** ********* *****, *******, ** 407-***-**** ***********@*****.***

Professional Summary

To obtain a New Home Sales position with a reputable home builder that shares the same desires and values as myself. Highly motivated Sales Associate with extensive Customer Service and Sales experience. Enthusiastic and dedicated with high integrity, strong work ethic and great leadership skills.

Work experience

K HOVNANIAN HOMES- FOUR SEASONS AT ORLANDO 09/2019-08/2025

Sales Assistant

Open and close Sales Center and Models daily

Inspect the models be sure everything is in order, clean and lightbulbs replaced as required

Welcome walk-in customers/prospective buyers to the Sales Center

Greet customers and provide brochures on Community

Build rapport with customer and deliver positive presentation of new homes

Tour prospective buyers if Sales Associate is not available

Organize 50 or more brochures per week as needed

Lennar Homes 07/2017-09/2019

Vistana Signature Experiences

Disney Worldwide Services

Walt Disney Imagineering

Assisted in daily preparation of paperwork for pending closings

Call homeowners to resolve issues

Set and confirmed appointments

Handled incoming and outgoing calls

Scanned and copies files as needed

Processed creative work orders

Answered questions globally as the Vizion helpdesk

DR HORTON HOMES

Adding listings on the MLS

K Hovnanian Homes

Demonstrate model homes to potential buyers

Organize brochures

KNIVES & THINGS 06/2013-03/2017

Manager, Owner – Kissimmee, FL

Monthly Inventory Count

Heavy phone interaction with suppliers

Created and maintained Excel spreadsheets analyzing expenditures

WATSON REALTY 03/2007-06/2013

Realtor, Kissimmee, FL

Successfully involved in New and Resale Homes

Relocation Specialist

Conducted Open House presentations to attract potential buyers

Showing houses and other properties to potential buyers

Prepared Comparative Market Analysis for potential clients

ENGLE HOMES 07/2002-03/2007

Closing Coordinator, Orlando, FL

Reviewed and approved Preliminary HUD’s

Prepared net cash sheets for clients that are closing

Verified and assisted in obtaining HUD’s for closing entries

Assisted Title Companies with closing

Education

1990-1991 Katherine Gibbs Business School, Business New York, NY

1993-1998 Bachelor of Science- Accounting Degree, Mercy College New York, NY

2001-2002 American Institute of Banking- Certificate New York, NY

2006-2006 IFREC- Real Estate License Kissimmee, FL

2018 New Home Co-broker (NHCB) Designation Orlando, FL

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