Administrative Assistant Executive

*** ***** **** *****, *************, US, ***** •

*************@*****.*** • 678-***-****

ANGELA BESSAH

Executive Administrative Assistant

PROFESSIONAL SUMMARY

Executive Administrative Assistant with over 12 years of experience providing exceptional support in high-pressure environments. Demonstrates strong organizational skills, time management, and proficiency in Microsoft Office Suite, ensuring seamless operations and confidentiality. Committed to enhancing team efficiency and achieving organizational goals through creative problem-solving and effective communication. EMPLOYMENT HISTORY

NATURAL HAIR ENTREPRENEUR AND BUSINESS OWNER Apr 2015 - Apr 2018 Meme’s Natural Hair Products

EXECUTIVE ADMINISTRATIVE ASSISTANT Feb 2016 - Jul 2016 CDC/Office of the Chief Financial Officer Atlanta, GA

• Maintained team’s appointment calendar of meetings, leave and significant deadlines, sent out reminders of meetings, and made administrative arrangements as required

• Prepared documents, reports, and correspondence, utilizing advance functions of several types of computer software to accomplish a variety of specific office needs. Examples include MSWord, Excel, Skype, Adobe ProX, SharePoint, and Outlook

• Maintained databases, created spreadsheets, assignment lists, logs of telephone calls, received and tracked invoices, inventories, edits written documents, etc. using software application packages

• Performed information searches and organized and summarized the material for the Budget Branch Chief, frequently, obtaining information orally from a variety of sources and makes notes on the discussions

• Answered and screened phone calls and inquiries and transferred to the appropriate staff, as necessary

• Ensured information flow was regular, timely, and accurate. Registered calls and inquiries in a log as required by office standard operating procedures. Incoming faxes and emails were managed in the same manner to include receiving them, reviewing them, and forwarding them to the appropriate personnel in a timely manner

• Filed documents physically and electronically depending on the type of record in the filing system that was logical and easy to locate records. All records were maintained in accordance with record management regulations and standard operating procedures that will be provided by OFR

• Assisted with the purchase and removal of equipment and services to meet the organization's needs

• Performed regular inventory of office supplies and submitted orders in accordance with the OFR standard operating procedures

• Evaluated OFR procedures, and office structure for all subordinate administrative functions

• Worked with Budget Branch Chief and other staff to write and/or update standard operating procedures relating to the administrative functions

• Made recommendations for the elimination of conflicting or duplicative procedures Founded and grew a natural hair business, increasing clientele from 3 to over 15. Built lasting client relationships through referrals and networking. Educated clients on hair care, sanitation, and hydration techniques. Created workshops to teach new trends and styling techniques. Developed a natural hair product line tailored for diverse hair needs. Pioneered natural hair care education, developing workshops and boot camps to empower clients with cutting-edge techniques and trends.

Grew client base from 3 to over 15 through personalized consultations, product recommendations, and effective hair care regimens.

Assessed hair textures and conditions to determine optimal treatments, ensuring tailored solutions for diverse client needs. Conceptualized and launched a proprietary natural hair product line, addressing specific care requirements for various hair types.

Fostered long-term client relationships through education on proper hair maintenance, leading to increased referrals and business growth.

• Supported periodic training sessions for OFR staff with respect to changes in administrative procedures. Assisted with travel arrangements, budgetary items as well as time and attendance with OFR and other teams within OCFO, as necessary EXECUTIVE ADMINISTRATIVE ASSISTANT Feb 2014 - Feb 2016 CDC/Office of Health Equity Atlanta, GA

• Answered multiple-line telephone system for the office, took messages, screened calls, and transferred to the appropriate staff

• Rotated coverage for NCHHSTP Office of the Director main reception area with other OD administrative assistants

• Maintained calendar of the Associate Director for Health Equity, set up calendar meetings, and scheduled appointments

• Set up and managed regular staff meetings

• Assessed staff availability, produced agendas, and made copies, sent out requests for additions-deletions to agendas, secured meeting space when needed, apprised staff of updates

• Set up and managed conference calls

• Served as time clerk for the office and had Associate Director sign forms and kept records

• Processed time and attendance through online portal and sent e-mail reminders to staff

• Coordinated in-processing and out-processing of staff, interns and fellows, computer and building access, office space, and orientation materials

• Processed travel and training orders for office staff

• Picked up mail from the central 6th floor location and distributed to staff mailboxes EXECUTIVE ADMINISTRATIVE ASSISTANT Apr 2013 - Dec 2013 CDC/Office of Surveillance, Epidemiology, Laboratory Services Atlanta, GA

• Provided general administrative support and back-up for maintaining senior officials’ complex calendars, telephone coverage, meetings, and full conference room/scheduling support

• Cross-trained in travel, time and attendance, personnel, facility, records management, meeting/conference (live meeting/webcast/calls) scheduling

• Planned, accomplished, and/or managed special projects

• Utilized various software systems to support the administrative needs of the office: Systems included: CDC/IS, TASNET, and GovTrip (used to prepare domestic and international travel, time and attendance, and processing training request)

• Prepared documents that included working knowledge of Microsoft Word, Outlook, Excel, PowerPoint, SharePoint, and email systems

• Provided general administrative support related to purchase and inventory of supplies, maintain an adequate supply of forms and office supplies, and provided support with property allocations

• Prepared packages for mailing through the Federal Express system, and general mail sorting and distributing

• Served as office point of contact for notification of office closing due to inclement weather and building evacuation drills

• Met with Associate Director for weekly updates

• Assist staff with organization of national consultations and conferences

• Serve as office manager and solve administrative problems in a challenging environment EXECUTIVE ADMINISTRATIVE ASSISTANT Aug 2008 - Aug 2011 CDC/Office of Associate Director for Communication Atlanta, GA

• Successfully administered all aspects of calendar, scheduling meetings and appointments, including special meeting arrangements. Provided thorough briefing on meeting purpose, content, and expectations

• Collaborated with leadership to resolve challenges arising in day-to-day operations

• Performed a broad range of confidential administrative duties, such as developing and processing extremely sensitive documentation and communication. Ensured accurate routing

• Interfaced with office team and other departments to garner cooperation for accomplishing tasks and promoting team spirit

• As office liaison, provided information regarding CDC’s mission and vision

• Served as editor for sensitive communication

• Procured and maintained office supplies, equipment, and services

• Streamlined office operations, identifying outdated and non-working equipment, and collaborated with the Procurement and Grants Office for assessment and resolution

• Served as time and attendance clerk, ensuring timely submission of staff timecards

• Provided travel support to staff, including preparation and processing of travel request, authorizations, and vouchers. Issued detailed travel packets, including itineraries and meeting materials ADMINISTRATIVE ASSISTANT Sep 2006 - Aug 2008

CDC/Office of the Director Atlanta, GA

• Provided administrative support, including preparation of correspondence, reports, graphs, and spreadsheets

• Maintained multi-line telephone system, managed triage of public inquiry calls and routing of sensitive calls to the appropriate staff

• Scheduled appointments and meetings for staff within the Office of the Director; scheduled conference rooms, and conference calls

• Served as transcriber in meetings, processing information and distributing to appropriate staff, including executive-level leadership

• Communicated with high-profile visitors from congressional offices, state and local offices, public action groups, news media, presidents of domestic and foreign organization, and other governmental agencies OFFICE ASSISTANT Apr 2006 - Sep 2006

CDC/Office of Procurement and Grants Atlanta, GA

• Exercised exclusive control over the supervisor’s calendar, scheduled appointments for meetings, conferences, and other commitments. Provided meeting logistics and agenda to attendees. Ensured an orderly and efficient workflow and assisted in resolving a broad range of problems and challenges affecting the office daily

• Ensured thorough knowledge of office operations and provided weekly progress reports

• Balanced accounting general ledger for inclusion in a weekly report to leadership EDUCATION

BACHELOR OF SCIENCE, PSYCHOLOGY 2012

Liberty University Lynchburg, VA

ASSOCIATE OF ART, BIBLICAL EDUCATION 2008

Beulah Heights University Atlanta, GA

SKILLS

Interpersonal Communication, Organizational Skills, Key Stakeholder Relationships, Office Administration, Creative Problem Solving, Managing Conflicting Priorities, Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Skype, Adobe ProX, SharePoint, Time Management, Travel Coordination, Calendar Management, Meeting Planning, Document Preparation, Confidentiality, Multi-line Phone Systems, Data Entry, Filing, Inventory Management, Procurement.

ADDITIONAL INFORMATION

NATURAL HAIR ENTREPRENEUR AND BUSINESS OWNER

Meme's Natural Hair Products

• Founder of Meme's Natural Hair Products specializing in teaching women how to care and maintain their natural tresses

• Established long term client relationships that increased business and developed opportunities through referral and networking

• Expanded and managed a small customer base and grew business from 3 clients to 15plus

• Scheduled appointments as per clients request via text messages or by telephone

• Educated and trained clientele how to properly sanitize, moisturize, hydrate, and care for natural hair

• Examined hair texture and condition to determine appropriate treatment

• Recommended home care hair regimens and treatments

• Analyzed hair and scalp to determine the right treatments and styling techniques

• Created Boot Camps, Workshops and other natural hair training and education training to help clients with new trends and techniques

• Developed and designed natural hair product care line for natural hair

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