Customer Service Front Desk
Resume:
Sandra Escoto
Miami, FL *****
****************@******.***
Professional Summary
Friendly and dependable professional with a strong background in customer service, front desk operations, and administrative support. Skilled in handling high-volume environments, answering phones, scheduling, and creating welcoming first impressions. Bilingual in English and Spanish. Authorized to work in the U.S. for any employer.
Key Skills
- Front Desk & Reception Duties
- Phone & Email Communication
- Customer Service Excellence
- Scheduling & Appointment Management
- Microsoft Office & Google Suite
- Data Entry & Record Keeping
- Team Leadership & Supervision
- Fluent in English and Spanish
Professional Experience
Front Desk Associate / Instructor
Rhythm and Release – Miami, FL Dec 2024 – Apr 2025
- Greeted and checked in clients for fitness classes, managing attendance and inquiries
- Answered phones and scheduled appointments
- Provided exceptional customer service in-person and over the phone
- Led group cycling classes and supported guests with personalized modifications
Store Manager
AT&T – Miami, FL Jun 2020 – Dec 2022
- Oversaw store operations, employee scheduling, and inventory
- Managed hiring, training, and supervision of staff
- Delivered excellent customer service and resolved client issues
Sales Representative
Sprint Wireless – Miami, FL May 2019 – Jun 2020
- Assisted customers in selecting mobile products and services
- Handled returns, questions, and complaints with professionalism
- Maintained organized sales floor and met monthly goals
Sales Representative
Total Wireless – Miami, FL May 2018 – Mar 2019
- Provided customer support and trained staff on phone and service options
- Maintained inventory systems and answered product questions
Front-of-House Roles (Multiple)
Various Businesses – Miami, FL 2016 – 2018
- Host/Server, Crazy About You: Greeted and seated guests, managed flow of reservations, answered calls
- Cashier, CJ Dollar Store: Handled customer purchases and reconciled cash drawer
- Sales Associate, Azucar Ice Cream: Provided product information and managed register
Education
Miami Senior High School – Miami, FL
High School Diploma, 2019
References
Available upon request
Contact this candidate