Customer Service Continuous Improvement Claim Processing
Resume:
Katisha Forrester
Canton, OH *****
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Personal Lines Property Claims Adjuster
The Hartford-Hartford, CT
June 2021 to June 2025
I served the role as a front lines Claim Representative III that directly processed all peril type property claims.
Team Leader/Supervisor
The Hartford-Hartford, CT
March 2023 to March 2024
I oversee a team of licensed full file property adjusters in their daily operations through performance management. I provide peer support while working to bring continuous improvement and solutions to opportunities to bring positive impact to the organization. Service Star Customer Service of Group Benefits
The Hartford Insurance Group-Remote
October 2019 to June 2021
Front line representative communication for customer inquiries, and problem solving Subject Matter Expert (SME) Personal Lines Screening/Underwriting Nationwide Mutual Insurance Company-Canton, OH
January 2010 to May 2019
Provided support to Underwriters while processing changes on renewal policies and completing new business files. Homecare inspections and foreclosure processes were also completed. I have great achievements in Quality/Audit Returns as well as Production Time. I have accomplished great success with our Department's Engagement participation! Extensive customer service recognition, and knowledge of Insurability Guidelines of 40 states. Very high customer service recognition while working with agents on a daily basis.
Human Resource Assistant
Genco Marketplace-Navarre, OH
June 2006 to November 2009
I worked directly under the Office Manager,as well as fill in on their days off. I conducted Teammate orientations, prepared office filings in order for surprise audit procedures. Followed all Osha standards. Receptionist general duties of scheduling, planning, and offering my assistance to other Leadership or Teammate when asked.
Education
Associate in Business Management
Brown Mackie College-Cincinnati-Canton, OH
August 2005 to May 2006
Associate in Paralegal
Brown Mackie College-Cincinnati-Canton, OH
August 2002 to May 2004
Skills
• Microsoft Office (10+ years)
• Process Improvement
• Human resources
• Office Administration (10+ years)
• Continuous improvement
• Lotus Notes (8 years)
• Office Manager (2 years)
• Management
• Organizational skills
• Six Sigma
• Kronos
• Kronos (2 years)
• Communication skills
• Performance Management
• Interviewing
• Customer service
• Underwriting
• Time management
• Office Equipment (10+ years)
• Change Management
• Leadership
• Microsoft Excel
• Employee Orientation
• Office management
• Customer Service Skills (10+ years)
• Human Resources
• Strategic Planning
Awards
Continuous Improvement belt (Six Sigma)
October 2014
I revamped our entire foreclosure process to save time as well as money. Certifications and Licenses
Engagement Leader
July 2016 to Present
I created a plan and executed with details for our entire Screening Organization across 3 centers. I encouraged Teammate partnership as well as increasing the over overall score in our department, I also increased my team, under our direct Supervisor, Gallop survey score to be one of the highest overall. P&C Adjuster License FL 7-20
August 2021 to July 2025
I am a non resident of Florida, however Florida is my designated home state for all general lines.
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