Digital Transformation Program Manager

BHUPENDRA KUMAR PANDEY

Male, ** years +91-900******* ********.********@*****.*** linkedin.com/in/bhupendrapandey Strategy & Consulting Operating Model Design Digital Transformation Healthcare & AI-Enabled Solutions SUMMARY

Consulting-oriented strategy professional with 1.5+ years’ experience in operating model strategy, cost optimization, digital transformation and program management within healthcare, logistics, and digital businesses. Proven expertise in scaling operations, implementing digital transformation, and driving measurable financial impact (EBITDA 12%) across India and exposure to US healthcare and Global markets. Skilled in business architecture, KPI frameworks, and hypothesis-driven problem solving. LEADERSHIP HIGHLIGHTS

•Designed operating model strategy for air ambulance vertical, improving EBITDA by 18% and reducing client transfer costs.

•Applied structured problem-solving frameworks (Porter’s, Value Chain) and collaborated with CXOs to align on operating model design and cost optimization roadmap.

•Scaled operations to 9 cities and 2 international corridors, enabling hospitals to access critical care faster.

•Boosted digital enquiry-to-conversion rates by 60%, reducing patient response time for partner hospitals by 40%.

•Automated dispatch workflows (SAATHI), cutting transfer times by 80%, improving survival rates for critical patients.

•Forged partnerships with 6+ hospitals and aviation providers, expanding service reach and reducing delays by 50%.

•Led cross-functional projects enhancing client compliance, governance, and scalability for international evacuations. EXPERIENCE

Assistant Program Manager RED.Health Oct 2024 – Present

•Designed and implemented operating model strategy and business architecture for air ambulance vertical, improving process efficiency ( 99%) and reducing client costs through functional analysis and KPI-driven governance.

•Improved lead conversion ( 25% domestic, 15% international) by launching a real-time dashboard and refining CRM follow-ups for speed and personalization.

•Strengthened operational branding and payment processes, standardizing team assets and raising digital payments by 72%.

•Developed KPI frameworks for cost per trip and vendor rates, and collaborated with CXO stakeholders to align on cost optimization initiatives and strategic KPIs, driving financial efficiency.

•Performed scenario analysis and financial modeling for international expansion and pricing strategies.

•Developed strategic pitch decks and proposal content for new client partnerships and international expansion. Strategic Account Manager RED.Health Apr 2024 – Oct 2024

•Managed the KIMS Account, overseeing operations for 5 Hospital units driving both hospital growth and operational excellence.

•Designed functional workflows and business architecture, and led SLA audits and Red War Room initiatives, driving process improvements that enhanced client operational efficiency by 40% and reduced SLA penalties by 96%.

•Designed and implemented standardized hospital onboarding protocols integrating dispatch, clinical, and administrative processes.

•Improved dispatch performance metrics, lifting Dispatch Quality Rating from 20% to 60% and ambulance acceptance rates by 35% through targeted stakeholder engagement and process optimization. Strategy Intern – US Market Expansion Phoenix Compliance (Doctor Alliance), USA Jan 2023 – Sept 2023

•Performed payer-provider risk and regulatory landscape analysis for US healthcare market and developed GTM strategy for Indiana

& Michigan regions.

•Created storytelling-driven explainer videos simplifying complex clinical models for U.S. clinicians.

•Delivered audience segmentation insights that drove targeted outreach and improved response rate. EDUCATION

Master of Business Administration (Healthcare)

Indian Institute of Management (IIM), Jammu GPA: 7.53/10 Ranked 3rd 2022 - 24

•Position of Responsibilities - Placement Cell, Entrepreneurship Cell, Prod-Man Club, Digi-Health Club

•Core member - Empyrean ‘24 (The Annual Fest of IIM Jammu) Bachelor of Business Administration

Amity Global Business School, Hyderabad GPA: 9.1/10 2018 - 21 TOOLS & TECHNOLOGIES

Consulting Frameworks: Target Operating Model (TOM), Business Process Re-engineering (BPR), Porter’s 5 Forces, Value Chain, PESTLE, SWOT, Balanced Scorecard, KPI Frameworks, Patient Journey Mapping, Route Cause Analysis. Analytics & BI Tools: Power BI, Tableau, Excel (Advanced), Looker, Google Data Studio, SQL, Python (Replit) Project & Collaboration Tools: Jira, Notion, Visio, Draw.io Methodologies: Agile, OKRs, Product Lifecycle, Forecasting, RAID CERTIFICATION

BCG Certified: Strategy Consulting - Credential ID: EyXxKRnd3mhfpMbpS - Credential Verification KPMG Certified: Lean Six Sigma Green Belt - Credential ID: 4B2D8DE27E104D39 - Credential Verification

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