Scrum Master Business Analyst

JENNY L SEAL

Certified Scrum Master / Business Analyst

**** *** ******* ****

Pearl, MS 3928

601-***-**** *********@*****.*** LinkedIn

SUMMARY

Certified Scrum Master with extensive experience managing multiple agile backlogs and leading projects in Fiber Connectivity and ServiceNow. Successfully migrated over 112 internal functional areas from JIRA to ServiceNow TSM and ITSM, enhanci ng organizational efficiency through robust platform analytics. Demonstrates a strong foundation in agile development and a c ommitment to driving impactful solutions in a dynamic environment. RECENT EXPERIENCE

C Spire 2019 - Present

Business Analyst / Scrum Master

• Facilitating Agile ceremonies including daily stand-ups, sprint planning, retrospectives, and reviews to ensure team alignment and continuous improvement.

• Removing impediments and coaching team members to foster self-organization and cross-functionality.

• Promoting Agile best practices and guiding teams in adopting Scrum principles to improve delivery and collaboration.

• Collaborating with Product/Business Owners to refine and prioritize the product backlog, ensuring clarity and alignment with business goals.

• Tracking and reporting team metrics (velocity, burndown charts, etc.) to stakeholders for transparency and performance monitoring.

• Mentoring junior Scrum Masters and Agile team members, contributing to a culture of continuous learning.

• Implemented Agile tools (e.g., Jira, Confluence, and ServiceNow Agile 2.0) to enhance visibility and collaboration across distributed teams.

C Spire 2018 - 2019

Project Development Operations Manager

• Drove cohesiveness across the organization through consulting sessions, enhancing efficiency in Innovation and Product Development Operations

• Promoted efficient vetting of projects by creating and facilitating a cross-functional advisory team, improving feasibility and research processes

• Facilitated collaboration by integrating process tools across multiple business areas, reducing reliance on siloed systems and improving communication

• Won the 2018 & 2019 Ideathon for the 'Innovative Initiative' in Product Development, recognizing best practices and product ideas

Koch Foods Jan 2017 - Aug 2018

Product Development Manager

• Managed database and analyzed data in a 12-level grouping application using ServiceNow, resulting in valid sales reporting that supported data-driven decision making

• Led the end-to-end development of over 200 new products annually, ensuring timely delivery, cross-functional collaboration, and alignment with strategic business goals.

EDUCATION

University of Southern Mississippi Aug 2001 - 2006 BA, Communications Hattiesburg, MS

SKILLS

• Business Analysis, Critical Thinking, Portfolio Management, Problem Solving, Agile Methodology, Scrum Methodology, Telecommunications, Product Development, Project Management, adaptability, Requirements Gathering, Story Develop- ment, Stakeholder Management, Root Cause Analysis, Modeling tools, ServiceNow, JIRA, Confluence CERTIFICATIONS

• Certified Scrum Master ID: 001776605

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