Work-From-Home Technical Support Engineer

Joshua D. Gordon

434-***-**** ***************@*****.*** Open to Remote Work

Professional Summary

Reliable and detail-oriented remote support and administrative professional with over 2 years of work-from-home experience. Skilled in technical troubleshooting, document management, and CRM systems. Proven ability to manage tasks independently, generate accurate reports, and resolve complex issues efficiently in fully remote roles. Currently pursuing a B.S. in Software Engineering with strong organizational and communication skills. Professional Experience

• Optimize Engineering

Remote Administrative Assistant June 2023 – Present

- Edited and proofread inspection letters, ensuring 100% accuracy and compliance

- Managed invoicing processes; sent and tracked invoices with zero delays

- Organized digital and physical records for fast, audit-ready access

- Generated detailed weekly reports supporting business operations

• Telenetwork

Remote Technical Support Specialist Jan 2022 – Jun 2023

- Delivered Tier 1 & Tier 2 support via phone, email, and chat

- Maintained 98% data accuracy in CRM documentation

- Resolved hardware/software/network issues, reducing resolution time by 20%

- Collaborated with escalation teams to solve complex technical cases

• Buffalo Air

Material Handler Mar 2020 – Dec 2021

- Assembled walk-in cooler panels with mechanical precision

- Drilled, cut, and fit metal parts to specifications

- Measured and installed insulation to design standards Education

Western Governors University

Bachelor of Science in Software Engineering (Expected June 2026) Skills

- Remote Tools & Systems: CRM Software, Zoom, Microsoft Office (Excel, Word, Outlook)

- Technical Skills: Troubleshooting, Tier 1/2 Support, Software Knowledge

- Administrative: Document Management, Invoicing, Report Generation

- Communication: Customer Service, Email Correspondence, Cross-Team Collaboration

- Organizational: Digital Filing, Task Prioritization, Self-Directed Work Certifications

First Aid

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