Quality Assurance Specialist

GAIL D. HENDRICKS

*****Bessborough Dr. Raleigh, NC 27617 919-***-**** *****@*****.***

Professional Summary

Quality Assurance Specialist with 15+ years of experience, including 9 years in automation, and a proven record of leading agile QA efforts. Successfully collaborated with development and product teams to design test strategies and innovate QA practices. Adept at creative testing, requirements analysis, and mentoring teams to ensure high-quality releases.

Technical Skills

•Software Tools: Visual Studio, Test repository, Xray test creation, SILK Center, Microsoft Office Suite, MS Automation FX Manager Automation, Win runner and Load runner, Google Postman, Multiple Browsers, JIRA, Intellej

•Testing Skills: User Interface FrontEnd and BackEnd Testing, Quality Assurance, Agile Scrum Methodology, RESTful Application Program Interface (API), XML Testing, Hardware Setup Procedures, Automation using C++ and JAVA, Cucumber, Test Plan Design, QA Automation Technologies

Employment History

Disney Streaming Mar 2023 - Apr 2025

Software Automation Engineer I – Disney Streaming

•Developed and maintained test automation frameworks and execution environments using agile methodologies, ensuring high-quality releases through a full-stack quality approach.

•Collaborated with product and development teams to craft comprehensive testing strategies, integrating both manual and automated testing practices.

•Documented technical procedures and maintained internal and contributor-facing guides to support seamless QA operations.

•Conducted training sessions for end-users and developers on advanced automation tools and frameworks, demonstrating practical test plan design skills.

•Investigated and resolved framework, tool, and environmental issues to uphold consistent testing standards in production cycles.

•Mentored team members to enhance productivity and quality through innovative automated test creation and a creative testing approach.

•Managed automated testing on mobile and Living Room (OTT) devices, contributing to agile quality improvement initiatives.

•Maintained the devices lab to support remote testing, ensuring controlled test environments and adherence to rigorous QA practices.

Disney Streaming Jan 2022 - Mar 2023

Senior Software Quality Engineer Lead – Disney Streaming

•Planned and coordinated QA team assignments, leveraging agile methodologies to align test activities with product release cycles.

•Authored and executed detailed test scripts based on functional specifications, applying robust test plan design principles.

•Participated hands-on in functional and regression testing, providing critical analysis and creative testing insights to improve product quality.

•Coordinated with engineering teams to identify testing requirements and efficiently resolve technical issues.

•Collaborated with vendor development teams to catalog and verify defects across various devices, ensuring comprehensive require- ments analysis.

•Defined clear test scopes for each testing cycle, aligning with evolving QA practices and agile product developments.

•Utilized JIRA for meticulous defect tracking and streamlined test execution, thereby ensuring high-quality software releases.

•Conducted end-to-end testing for multi-application workflows, reinforcing robust QA standards across integrated systems.

•Developed and documented test cases for new functionalities, serving as a reference for consistent test plan execution.

•Demonstrated and provided guided training for offshore QA members on newly implemented functionalities, reinforcing team best practices.

Disney Streaming Services Nov 2018 - Jan 2022

Software Quality Engineer II – Disney Streaming Services

•Experience in analyzing requirements, user stories, and design documentation to ensure that they are clearly defined, complete, and testable.

•Created and executed test plans, test cases, and test scripts using the Xray application to verify new and existing (regression) software functionality.

•Provide status update for all QA/TPM/Dev resources during the testing cycle.

•Proactively learned the backend infrastructure, new testing and technology trends, upcoming releases.

•Team Lead on several projects for connected devices

•Created C# scripts using Visual Studio application for the functionality of the software application.

Allscripts (Apex Systems) May 2018 - Nov 2018

Software Quality Engineer

•Assure product quality through the development of manual test scripts. Output consistent with department's guidelines

•Assure process quality and consistency through development or adherence to guidelines and standards appropriate to product and industry and/or development life cycle

•When involved in testing, ensure test design is traceable to requirement and achieves a high level of requirement and test execution coverage. Continuously improve test scripts and product coverage. Complete all updates test cases, test scripts, test harnesses, test guidelines according to schedule

•Execute all assigned manual testing, according to schedule and any productivity targets committed

•Escalate concerns about project/product/process quality in clear, timely, collaborative, constructive way

•Knowledgeable and conversant in defect prevention and associated tools and methodologies

•Participate in improvement initiatives. Develop Quality Assurance plans or Test Plans and embed appropriate activities as part of project/product development plans

•Objectively evaluate processes and products against applicable standards, and procedures

•Participate in defect reviews or other project efforts, providing clear status.

Teradata/Aprimo

Sep 2014 - Sep 2017

Sr. Software Quality Assurance Engineer

•Experience in the design, development, and maintenance of test cases, test plans, and test scripts.

•Demonstrated expertise with Agile in a software development team, including: backlog grooming, defining user stories, refining of

acceptance criteria, defining of acceptance tests, detailed test case writing, and test execution. The agile sprints were in 2 weeks

intervals.

•Experience testing complex, high-performing web applications.

•Experience in testing RESTful API using Postman

CSC (NCMMIS for the State of North Carolina)

Jun 2010 - Sep 2014

Sr. Software Analyst/ Project Team Lead

•Managed a team of eleven people for the NCTracks TPL, recipient, and provider part of the application

Raleigh

•Met with managers and director to display via graphs, the process of my testing team to verify that work will be done on or before the due date

•In our weekly meeting I encourage my team to put their best foot forward and made sure if there was anything needed I was there to help

•Meet with the client (the State of NC) to make sure that we were in-tune with what they required for the NCTracks application as far as test plans and testcases.

•Collaborated project managers and others to ensure test cases exercised expected functionality

•Resolved issues between specification provided and actual software design

•Analyzed Requirements and Project Design Documentations to create test cases which were loaded into the Silk Central Testing Software tool for Medical, Claims, Third Party Liability, Managed Care, Health check, Eligibility Verification System (EVS), Recipients and Prior Approvals components for the NC Medicaid Management Information System (NCMMIS)

•Trained and mentored newly incoming team members on Silk Central, business processes, and domain knowledge

•Managed test cases and defects using SilkCentral

•Worked closely with system architects, developers, and database analysts in order to gain a better understanding of inner workings of system, resolve issues, and set up data

•Developed test plan for Medical and Pharmacy Claims and Third Party Liability component of replacement NC Medicaid Management Information System

Education and Training

ECPI College of Technology, NC

A.S., IT Networking Security Management

Alabama State University, Montgomery, AL

B.S., Business Administration with a concentration in Computer Information Systems

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