Customer Service Front Desk
Resume:
YASHMIN MCGEE
Dickinson, TX *****
************@*****.*** 409-***-****
Authorized to Work in the U.S.
Professional Summary
Dedicated and personable professional with experience in customer service, front desk operations, security, and youth supervision. Known for strong interpersonal skills, a team-oriented mindset, and a commitment to safety and service excellence. Honest, friendly, and dependable with a passion for helping others.
Work Experience
Patient Customer Advisor Remote
The Cigna Group
Dec 2023 – Jan 2025
Provide high-quality customer service to patients and healthcare members by resolving inquiries related to benefits, claims, billing, and coverage
Utilize call center tools and systems to manage high call volumes while maintaining professionalism and empathy in every interaction
Deliver accurate and timely information in accordance with healthcare compliance and HIPAA guidelines
Demonstrate strong problem-solving skills to assist patients with navigating healthcare services and resolving escalated issues
Maintain knowledge of Cigna policies, procedures, and systems to ensure efficient case handling
Youth Development Worker
Harris County – Houston, TX
Oct 2022 – Nov 2023
Supervised youth in a secure residential facility, ensuring their safety and well-being.
Provided mentorship and behavioral support using conflict resolution techniques.
Maintained detailed documentation, incident reports, and shift logs.
Security Officer
Securitas – Houston, TX
Nov 2023 – Present
June 2019 – Oct 2022
Screened luggage for cruise ship passengers at the Port of Galveston.
Ensured compliance with safety and federal security protocols.
Security Officer
Allied Universal – Houston, TX
June 2016 – June 2019
Monitored CCTV and conducted routine facility patrols in a hospital environment.
Handled emergency response communications and maintained detailed security logs.
Cashier / Customer Service Associate
Lowe’s – Texas City, TX
Jul 2015 – Mar 2016
Processed customer transactions and promoted store credit products.
Ensured a welcoming, professional, and efficient checkout experience.
Cashier / Customer Service Associate
Walmart – La Marque, TX
Jul 2007 – Aug 2012
Delivered outstanding customer service while managing high-volume transactions.
Maintained cleanliness and organization at the front-end.
Education
Bachelor of Science in Criminal Justice - Juvenile Justice
Purdue Global- West Lafayette, IN
Expected Completion: In Progress
Associate of Arts in Criminal Justice
Grantham University – Lenexa, KS
2020-2023
High School Diploma
Excel High School – Plymouth, MN
2014 – 2015
Certifications
CPR & First Aid Certified
Driver’s License (Valid: Dec 2023 – Dec 2030)
Guard Card (Expired Feb 2023)
Key Skills
Customer Service & Front Desk Support
Conflict Resolution & Behavioral Supervision
Security Operations & Surveillance (CCTV)
Microsoft Office (Word, Access), Windows OS
HIPAA Compliance & Medical Support
Communication & Leadership
Cash Handling & POS Systems
Childcare & Behavioral Therapy
Law Enforcement Fundamentals
CRM & Telemarketing Systems
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