Call Center Accounts Receivable

JEFF LASSITER

Jackson, TN ***** 731-***-**** **********@*****.*** WWW: Bold Profile

Skills

Accounts Receivable

Digital Transformation

Data Analytics and Call Center

Technical Support

Clear Oral/Written Communication

Network Management

Professional Summary

Experienced officer with a strong background in team leadership, project management, and budgeting. Seeking a leadership position that prioritizes maximizing team productivity, focus, and efficiency. Professional with a proven record in leadership roles, adept at implementing strategic business plans to drive growth and improve operations. Skilled in financials & building strong stakeholder relations. Dedicated to leading talented & motivated individuals.

Work History

CIO 05/2009 - 09/2024

Italian Stallion Transport, Inc – Jackson, TN

Streamlined lead tracking process with Zoho CRM upping conversion rates by 15% in one quarter. Business sold.

Crafted personalized outreach campaigns based on in-depth research of prospects' recent developments, achieving a 39% higher response rate. Took client surveys & demonstrated effective bookkeeping to start ups & the skittish.

Listened to customer concerns to tailor product demonstrations effectively, resulting in a 22% increase in sales

Adapted MS Teams for sales huddles. pipeline reviews, fostering transparency and accountability at work.

Sales Agent 06/2002 - 04/2009

Dutch Bros – Memphis, TN

Leveraged consultative selling techniques to enhance existing client relationships and upsell further products, resulting in a 29% increase in account revenue in seven months.

Fostered robust client connections through outstanding customer service and consistent follow-ups. Articulated the benefits and features of new products and services. Awarded 3 times a Call Center lead, in reserve.

Applied consultative selling strategies to strengthen customer bonds and promote additional products, boosting account revenue six consecutive years. Achieved the status of top performer within the company, maintaining high sales figures and contributing to the establishment of enduring business partnerships.

Education

Bachelor of Science: Business Mathematics

Southern Illinois University Carbondale - Carbondale, IL

Certifications

Member Institute of Logistics and Transport (MILT)

Volunteer work

Supported efficient operations at homeless mission, preparing meals and organizing supplies. 2008-2011

Contact this candidate