Accounts Payable/Receivable Customer Support

Veronica Rivera

747-***-**** ***************@*****.***

Professional Profile

Highly accomplished and results-oriented Accounts Payable/Receivable professional with progressive experience in high-volume environments. Adept at managing full-cycle AP/AR operations, ensuring financial accuracy, and optimizing payment processes. Proven ability to streamline workflows, reconcile complex accounts, and support efficient month-end close procedures. Bilingual in English and Spanish with exceptional communication and vendor/customer relationship management skills.

Experience

Accounts Payable/Receivable Specialist

L.A. Gauge Company, Inc. Sun Valley, CA

(November 2015 - November 2024)

● Managed full-cycle Accounts Payable and Receivable operations, including processing 300 + invoices weekly, and managing customer relations.

● Oversaw accounts receivable aging reports and executed timely collections, contributing to consistent cash flow.

● Administered comprehensive vendor and customer account management, including new vendor setup and accurate 1099 form processing.

● Collaborated with staff accountant and finance manager to facilitate efficient month-end close processes and support audit preparations.

● Administered and optimized the Exostar Platform web platform for organization.

● Spearheaded all user account management, access requests, and 2FA OTP hardware token assignments, enhancing platform security and user accessibility.

● Served as the primary point of contact for all Exostar-related inquiries and troubleshooting, resolving issues efficiently to maintain high user satisfaction and system uptime.

● Developed and delivered comprehensive training to new Exostar users, significantly increasing platform adoption and user proficiency.

● Managed the end-to-end customer invoicing process within Exostar, meticulously tracking and applying customer payments to reduce payment delays and improve cash flow.

● Ensured strict compliance with industry regulations and internal security protocols for all Exostar activities, safeguarding sensitive aerospace and defense supply chain data.

● Enhanced traceability and visibility of financial transactions and user activities within Exostar, contributing to improved auditing and operational transparency. Accounts Payable Specialist

LifeHouse Health Services Culver City, CA

(August 2012 – October 2015)

● Processed high volumes of expense reports, invoices, and petty cash disbursements, ensuring accuracy and compliance.

● Conducted thorough audits and research of outstanding checks and invoices to resolve discrepancies.

● Supported management by training new employees on AP procedures and enforcing company policy adherence.

Accounts Payable Specialist

VCA Antech, Inc. Los Angeles, CA

(October 2007 - August 2012)

● Successfully assisted in implementing Ascend Imaging Software, significantly streamlining payables processing and achieving a paperless invoicing system.

● Processed high volumes of invoices, audited expense reports; issued weekly check runs.

● Reconciled complex vendor statements and efficiently managed special handling requests.

● Maintained accurate vendor accounts and ensured meticulous record-keeping for all transactions.

Skills

● Financial Management: Accounts Payable, Accounts Receivable, General Ledger, Accounts Reconciliation, Invoice Processing, Payment Processing, Expense Report Management, Petty Cash Management, 1099 Processing, Month-End Close, Year-End Close

● Software & Systems: Google Workspace, Microsoft 365, Microsoft Office Suite (Excel, Word, Outlook, PowerPoint), Slack, Asana, Exostar MAG, HASP Portal, SAP Ariba, Epicor ERP, Great Plains, Oracle, Quickbooks, Ascend Imaging Software

● Data & Operations: Data Entry, Record Keeping, Financial Reporting (basic), Process Improvement, Workflow Optimization

● Interpersonal & Language: Vendor Relations, Customer Relations, Communication, Problem-Solving, Bilingual (English, Spanish)

Education

● United Education Institute - Van Nuys, CA. Business Office Administration (vocational course)

● John H. Francis Poly High School - Sun Valley, CA High School Diploma

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