Customer Service Representative

OBJECTIVE

To obtain a position as a Customer Service Representative allowing for parlay of demonstrated organizational, clinical experience, customer service, communication and project management skills proven by more than eight years of successful employment with reputable organizations.

PROFILE

Motivated, personable business professional talented at quickly mastering technology. Diplomatic, pleasant and tactful when interacting with professionals and non-professionals at all levels. Accustomed to handling sensitive and confidential records. Demonstrated history of producing accurate, timely reports and meeting stringent work environment guidelines.

SKILLS

SUMMARY

More than eight years of results-oriented experience, including:

Provide counseling services

Crisis Management

Reporting and recording patient services

Providing referral services to clients

Crisis Scheduling

Clinical Interviewing

Customer Service

PROFESSIONAL

EXPERIENCE

Communications/Reports/Technology

Performed medical coding procedures.

Processed reports to determine patient status.

Input data for patient billing tracking.

Accessed and used personal computer applications in a Windows (or equivalent contemporary operating system) environment.

Assist senior citizens in determining insurance options

Providing counseling service to clients

Human Services/Problem Solving

Faced and coped with unusual life circumstances.

Worked with a variety of people with diverse socio-economic backgrounds and temperaments.

Maintained client/customer confidentiality.

Acted on behalf of clients/customers to obtain needed services.

EMPLOYMENT

HISTORY

Neutrino 434 Ridgetop Bend, Cedar PK, TX.

Dec. 2021 November 2022

PSI 3724 Sycamore Dairy Rd. Ste. Ste 128

March 2023 July 2023

Department of Health and Human Services

1225 Ramsey Street

July 2023 April 2024

Delta T Staffing Agency, Bryn Mawr PA

Therapeutic Staff Support September 2018 June 2022

Merakey, Philadelphia PA.

Mobile Therapist December 21, 2019, March 2019

Wedge Medical Center, Philadelphia, Pa.

Support Staff August 2014 to 2015

Sharon Rose Petals One Day at a Time,

Child Care Worker November 2013 to 2018

Personal Care Assistant, Philadelphia, Pa.

August 2009 to September 2014

Apollo Health, Conshohocken, PA

Patient Services Representative, June 2007 to June 2008

Reimbursement Technologies, Conshohocken, PA

Patient Service Representative, April 2003 to June 2007

Clarion- Park Ridge Hotel, King of Prussia, PA

Reservation Agent, April 2001 to April 2003

Radisson Hotel, King of Prussia, PA

PBX Operator, November 1997 to April 2001

Rite Aid Pharmacy, Philadelphia, PA

Security Specialist, May 1996 to October 1997

People Share, Agency Horsham, Pa

Licensed Sales Agent

Eversana, Remote, October 2024 to January 2025

University of Phoenix, Phoenix, Az.

M. S in Psychology GPA 3.46 April 2015

Relevant Courses: Human Development, Cognitive Development and abilities

EDUCATION

Chestnut Hill College, Philadelphia, PA

B.S. in Human Services, GPA 3.5, February 2012

Relevant Courses: Theory and Practice of Counseling in Human Service, General Psychology, Administration of Human Services.

DEVRY UNIVERSITY ONLINE, Philadelphia, PA

A.A.S. in Health Information Technology, June 2007

Relevant Courses: Medical Terminology, Health Insurance Reimbursement, ICD-9 Coding, Completed 80-hour Practicum.

OPPORTUNITIES INDUSTRIAL CORPORATION, Philadelphia, PA

Certificate in Hotel Management, 1993

Volunteer

Wedge Recovery Centers, Philadelphia, Pa.

File Clerk

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