Customer Service Life Balance

LAURENM.DITULLIO

***LilyPondPlace ************@*****.***

Easley,SC29642 864-***-****

SUMMARY

Compassionate and detail-oriented professional with 15+years ofexperienceinadministrativecoordination,scheduling,and customer service.Adept at managing confidential records,resolving account issues,multi-tasking,and delivering excellent front-officeservice.

CoreCompetencies InstructionalDesign&CurriculumDevelopment LearningManagementSystems(LMS)Familiarity InterpersonalSkills Professionalism&Confidentiality MicrosoftOffice/GoogleWorkspace Abilitytoworkcalmlyinafacepacedenvironment EDUCATION&CERTIFICATION

LanderUniversity,Greenwood,SouthCarolina December2012 Master’sDegreeinElementaryEducation

LanderUniversity,Greenwood,SouthCarolina December2012 AMSLowerElementaryMontessoriCertification

LanderUniversity,Greenwood,SouthCarolina May2010

Bachelor’sofScienceDegree

LanderUniversity,Greenwood,SouthCarolina May2010

AMSPrimaryMontessoriCertification

WORKEXPERIENCE

LowerElementaryMontessoriEducator,McKissickAcademy-Easley,SC August2024-May2025

● Oversawdailyscheduling,communications,andrecordsmanagementfor25+studentsandfamilies.

● Servedasliaisonbetweenfamilies,staff,andadministration,ensuringaccuratedocumentationandtimelyissueresolution.

● Maintainedcompliancewithorganizationalpolicieswhilesafeguardingconfidentialrecords.

● Adaptedquicklytonewschedulingsoftwareandreportingsystemstoimproveefficiencyandaccuracy. LowerElementaryMontessoriEducator,FiveOaksAcademy-Simpsonville,SC August2010-May2024

● Coordinatedcalendars,scheduledmeetings,andmanagedcommunicationsfor100+familiesandstaff.

● Collected,reviewed,andmaintainedaccurateconfidentialstudentrecords;ensureddataintegrityandcompliance.

● Supportedfinancialtracking,supplybudgets,andresourceallocationswithaccuracyandaccountability.

● Resolvedschedulingconflicts,documentedcommunications,andprovidedconsistentfront-linesupporttoparents.

● Balancedmultipleprioritiesinafast-pacedenvironmentwhilemaintainingaprofessionalandsupportivedemeanor AdditionalExperiences&Skills

● Tools:MicrosoftOfficeSuite,GoogleWorkspace,Zoom

● Quicklearnerwithapassionforcontinuousprofessionalgrowth

● Strengths:Communication,organization,recordkeeping,problem-solving,andadaptability

● Passions:Creatingsupportiveclient/patientexperiences,improvingsystems,andlearningnewtools

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