Customer Service Satisfaction
Resume:
ABBY MANDRICK
Irving, TX *****
*************@*****.***
Professional Summary
Dynamic and results-oriented professional with extensive experience in customer service and database management, notably at Claimplus. Excels in roles requiring meticulous attention to detail and exceptional communication skills, demonstrated by multiple awards for performance excellence. Proven track record in enhancing customer satisfaction and streamlining operations, leveraging Microsoft Office and teamwork capabilities to achieve company goals. Work Experience
Hub Manager
Claimplus-Irving, TX
June 2016 to Present
Duties:
• Customer service – main point of contact via email and phone
• Handling and overseeing the company inbox and emails
• Entering claims into company database
• Delegating work to multiple teams
• Handling invoicing and creating quote pdfs
• Creating spreadsheets and data entering jobs onto spreadsheets quickly and efficiently
• Maintaining organization of the database
• Assisting colleagues whenever necessary
Commercial Rep III
Protection 1 (Now ADT)
August 2012 to January 2016
• Part of the Leadership Team
• Assisted in training all monitoring reps
• Helped reps with any issues concerning their programs or phones
• Handled irate customers
• Managed the scheduling of employees shifts and daily tasks
• Managed inbound and outbound call flow
• Managed inbound alarm flow
• Maintained company goals via multiple spreadsheets
• Kept upper management updated on a timely basis
• Received 2 Above & Beyond awards, as well as 1 Top Performer award
• Was given Supervisor exam and passed
Customer Service Rep
Devcon Security
February 2012 to July 2012
Assisted customers with their alarms
• Assisted customer with billing issues
• Handled irate customers
• Was promoted to the Retention Department soon after hire
• Specialized in retaining customers and keeping them from cancelling
• Received 3 customer commendation awards
Customer Service for Customer Accounts
Devcon Security
Education
High School Graduate
Jack E. Singley Academy
August 2003 to June 2007
Skills
• Data Transcription
• Spreadsheet Management
• Time Management
• Customer Satisfaction
• Adaptability and Flexibility
• Teamwork and Collaboration
• Problem-Solving
• Data accuracy
• Database Maintenance
• Meticulous attention to detail
• Professional
• Proofreading
• Customer Service
• Multitasking
• Excellent Communication
• Microsoft Office
• Critical thinker
• Organizational Skills
• Typing
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