Data Entry Customer Service
Resume:
Shalikia Deloach
***************@*****.***
PROFESSIONAL SUMMARY
Committed and motivated professional with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor, and great initiative.
PROFESSIONAL SKILLS
Problem resolution Plan and coordinate projects Deadline-oriented
Microsoft Office Report analysis Spreadsheet development
Self motivation Interpret complex rules
PROFESSIONAL EXPERIENCE
City Carrier Assistant
United States Postal Service 01/2025 - Present
●Deliver and collect mail on foot or by vehicle in a prescribed area, even under varying road and weather conditions.
●Maintain professional and effective public relations with customers, providing postal information and assistance.
●Maintain the established schedule and route, even during adverse weather conditions.
●Sort and organize mail and packages for efficient delivery, and collect outgoing mail and packages.
● Maintain accurate records of deliveries and pickups.
●Use a portable scanner to track certain parcels or pieces of mail.
●May perform clerical duties, case mail, and make deliveries on other routes as assigned.
●Assist customers with their postal needs, including providing change of address forms or selling postage.
●Have a general familiarity with postal laws, regulations, products, and the geography of the area.
●Be able to lift and carry heavy sacks of mail and walk long distances.
Department Technician
State of Michigan Department of Corrections Records Office 09/2018 – 01/2025
Check out and check in files of prisoners transferring in and out of the facility.
File paperwork correctly in prisoners’ files.
Process writs and enter detainers corresponding to the writs.
Prepares prisoners' files for upcoming paroles by running LEINS and scheduling their pick-ups.
Performs related work as assigned.
Evaluate and screen prisoners to make sure they are being sent to facilities that best fit them due to their previous history and background checks.
General Office Assistant
State of Michigan Department of Corrections Records Office 05/2018 – 09/2018
Pulled prisoners' files from the shelf according to transfer details for prisoners riding out to other facilities
Created new files for new prisoners
Attached all loose paperwork to the files
Ensured writs were forwarded with prisoner files
Retrieved records associated with requests or inquiries
Copied prisoner legal documents delivered from counties to create new files
Performed related work as assigned.
General Office Assistant
State of Michigan Department of Corrections Regional Health 01/2015 – 05/2018
Processed Medicaid applications for Michigan Dept of Corrections Inmates
Collected information from different computer programs to utilize in processing medicaid applications
Handled and processed mail
Completed email requests for applications from case workers outside of my location
Retrieved records associated with requests or inquiries
Operated standard office equipment.
Performed related work as assigned.
EDUCATION
Siena Heights University Adrian, MI
Bachelor's in Business Administration May 2017
Jackson College Jackson, MI
Associate in Applied Science in Accounting May 2008
Ross Medical Education Center Ann Arbor, MI
Medical Assistant Certificate Nov 2009
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