Customer Relations High School

DESTINY SNEED-HERRING

Conroe, TX ***** 936-***-**** *****************@*****.***

PROFESSIONAL SUMMARY

Proven leader with extensive experience at HEB Grocery Store, excelling in staff supervision and customer relations. Spearheaded initiatives that significantly enhanced operational efficiency and team performance. Expert in money handling and staff training, driving business growth and service excellence. SKILLS

• Money Handling

• Customer Relations

• Team motivation

• Product and service knowledge

• Staff Training and Development

• Staff Supervision

WORK HISTORY

Assistant Manager, 04/2019 - Current

HEB Grocery Store – Conroe, TX

• Supervised day-to-day operations to meet performance, quality and service expectations.

• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

• Collaborated with the management team to develop strategic plans for business growth and improvement.

• Monitored sales trends to adjust pricing strategies for optimal profitability.

• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.

• Improved customer satisfaction by resolving complaints and inquiries promptly. EDUCATION

High School Diploma: 05/2017

Conroe High School - Conroe, TX

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