High School Customer Service

Dec * - Present

Apr **** - Nov ****

Jan **** - March 2023

Jovonna Thompson

**** ****** ***** *** *** San Antonio, Tx 78254

726-***-**** • **********@*****.***

Work Experience

Collections representative

SWBC, San Antonio, Tx.

• Developed strong relationships with clients by providing excellent customer service during the collections process

• Maintained accurate records of all collection activities, including phone calls, emails, and correspondence

• Negotiated payment arrangements with customers to resolve outstanding debts and prevent further escalation

*Remote position

Call center representative

Conduent, San Antonio, Tx

Managed update account information

Managed payments

Completed multiple tasks per call

Education

Online

High school diploma

Completed my high school diploma online

Earned certifications in Pharmacy Technician, bioengineering, poetry

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