Travel Manager
Resume:
Folakemi Fatade
Senior Travel Operations Leader *5+ years in Global Travel
**********@*****.***
**********@*****.***
New York, USA
Founder of a travel agency and certified trainer who designs the policies, processes and people development programs that keep clients, partners and staff in sync—without compromising speed or empathy.
PROFESSIONAL EXPERIENCE
Managing Director at Airserve Travels & Tours (1999 - 2025)
●Built and led a person core team plus independent consultants, negotiating preferred agreements with 15+ airlines, several hotels and managed 1000+ person client base.
●Authored the agency’s Integrity Charter—policies governing client fund handling, data privacy and supplier relations—and trained every staff member, resulting in zero fraud incidents over the past decade.
●Deployed Amadeus, CRMs and other tools to reduce booking errors and raise repeat client rate.
●Coached staff through sensitive client disputes, using empathy and clear policy application to achieve win win outcomes.
●Implemented ISO/IEC 17021 aligned quality audits and periodic compliance reviews.
●Outside of work, designed scalable learning paths and community guidelines for 5,000+ entrepreneurs, emphasizing ethical business conduct and data led decision making
KLM Royal Dutch Airlines (1994 to 1998)
●Coordinated agency sales activities and promotional campaigns, deepening expertise in airline partner policies and brand protection standards.
●Loyalty Program Administration
EDUCATION
University of Lagos
Masters in Public And International Affairs: Political Science (February, 2007)
Diploma: Industrial And Business Law (September, 1994)
Diploma: Marketing (September, 1993)
Bachelor of Science: Chemistry (February, 1991)
Professional Courses
Working In Management Teams, Amsterdam, Netherlands
Travel Agency Fees - A Professional Approach - IATA
Lead Trainer, ITCILO Women in Digital Business (WIDB)
Certified Trainer - ILO-SIYB Modules
Leadership and Management, University of Washington
International Award in Delivery Training Certified
SKILLS
●Issue & Conflict Resolution
●Process & Tool Optimization
●High EQ Communication & Coaching
●Cross Functional Leadership
●Training & Community Building
●Global Supplier & Partnership Management
●Policy Design & Enforcement
●Data Driven Decision Making
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