Customer Service Data Entry

Shavontay Curry

Matthews, NC ***** 843-***-**** *********@*****.***

Professional Summary

Customer Service and Service Desk Analyst professional with 10+ years of experience in healthcare, customer service, and data entry. Skilled in Health Information Management (HIM), electronic document management (EDM) systems, and customer support platforms including Zendesk. Adept at troubleshooting, resolving service desk inquiries, processing electronic communications, and coordinating care. Recognized for accuracy, professionalism, and a customer-first mindset in fast-paced environments.

Core Skills

• Customer Service & Call Center Support

• Service Desk & IT Ticketing Systems (Zendesk)

• Health Information Management (HIM) / EDM Systems

• Patient & Care Coordination

• Electronic Communication & Fax Processing

• Data Entry & Accuracy Verification

• Healthcare Documentation & HIPAA Compliance

• Retail Sales & Client Relations

Professional Experience

Elsiess & Co. – Matthews, NC

Owner / Courier & Customer Service Provider

May 2022 – Present

• Manage daily courier operations specializing in medical supplies, auto parts, and local deliveries.

• Provide exceptional customer service by handling scheduling, communication, and issue resolution.

• Maintain accurate transaction records, invoicing, and data entry for all deliveries. Healthcare & Customer Service Specialist – Private Employer, Charlotte, NC Jul 2017 – Apr 2022

• Delivered patient and customer support through Zendesk platform, managing tickets, resolving inquiries, and escalating issues when needed.

• Supported healthcare professionals with patient coordination, appointment scheduling, and follow-up communications.

• Managed electronic records using HIM/EDM systems, ensuring accuracy and HIPAA compliance.

• Handled high-volume data entry, electronic faxes, and secure document management. Patient Courier – Jasper Board of Disabilities and Special Needs, Ridgeland, SC Oct 2014 – Jun 2017

• Transported patients safely to medical appointments, ensuring comfort and confidentiality.

• Coordinated directly with healthcare providers to manage scheduling and patient needs.

• Handled sensitive patient documents, maintaining strict HIPAA compliance. Retail Sales & Customer Service Associate – Various Employers, NC & SC 2011 – 2014

• Delivered high-quality customer service in fast-paced retail environments.

• Processed transactions, handled returns, and conducted accurate daily sales reporting.

• Assisted customers with product inquiries and resolved complaints effectively. Education

• Associate’s Degree in Business Administration – University of Phoenix, 2019

• High School Diploma – Estill High School, Estill, SC, 2011

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