Data Entry Customer Service
Resume:
MELISSA
GARCIA
**********@*****.***
DeWitt, MI 48820
CONTACT
SKILLS
• Scheduling appointments
• Database entry
Dynamic Front Office Clerk with experience at the City of Lansing Parks & Recreation, adept at scheduling appointments and database entry. Proven ability to enhance office efficiency and maintain a professional atmosphere. Recognized for exceptional organizational skills and a commitment to providing outstanding visitor assistance.
Data entry of all lines of commercial insurance policies, assist customers with billing inquiries, policy coverage inquiries, claims inquiries.
PROFESSIONAL SUMMARY
Front Office Clerk
City of Lansing Parks & Recreation (temporary), Lansing, Michigan Office Clerk
U.S. Army Recruiting Station (Temporary), Lansing, Michigan Janitorial Worker
Bull Janitorial, Holt, Michigan
EXPERIENCE
April 2023 - August 2024
Answered incoming calls; directed them to appropriate personnel or
• took detailed messages when necessary.
Organized office operations and procedures, including filing systems,
• data entry, and record keeping.
Greeted visitors at front desk; provided assistance as needed while
• maintaining a professional atmosphere.
October 2022 - March 2023
Answered incoming calls; directed them to appropriate personnel or
• took detailed messages when necessary.
Organized office operations and procedures, including filing systems,
• data entry, and record keeping.
Greeted visitors at front desk; provided assistance as needed while
• maintaining a professional atmosphere.
June 2020 - September 2022
Disinfected bathrooms, kitchens, hallways and other common areas
• using appropriate methods.
Performed daily cleaning and maintenance tasks, such as sweeping, mopping, dusting, vacuuming, emptying trash cans and restocking supplies.
•
Stocked paper products, soap dispensers, air fresheners and other
• items in restrooms.
Underwriting Service Assistant
Farm Bureau (Temporary), Lansing, Michigan
Underwriting Assistant
Secura Insurance Company, Okemos, Michigan
Underwriting Assistant
Michigan Millers Mutual Insurance Co., Lansing, Michigan May 2018 - June 2022
Answered phone calls, assist customers with billing questions,
• premium questions and policy coverage questions.
• Entered new business, endorsements, renewals, audits and quotes. Created detailed records of all transactions conducted during the
• course of business operations.
Analyzed credit reports, insurance applications, invoices, and other
• documents as part of the underwriting process.
May 1996 - May 2013
Coordinated with other departments within the organization to ensure
• accuracy of information used in the decision-making process. Maintained accurate records of underwriting transactions, including filing paperwork and other documentation, scanning mail, mailing out workers compensation 401's to the Workers Compensation Bureau.
•
Data entry, commercial new business, endorsements, renewals,
• audits, all lines of commercial business.
Answer phone calls, assist customers with billing questions, coverage
• questions.
July 1985 - August 1996
Coordinated with other departments within the organization to ensure
• accuracy of information used in the decision-making process. Identified discrepancies between coverage requested by customers
• and what was available from carriers.
• Data Entry, commercial new business, endorsements, renewals. Answered phone calls, assisted customers with coverage questions
• and billing questions.
References available upon request
REFERENCES
Contact this candidate