Customer Service Data Entry
Resume:
Velma P r owell
*** * * * * w i c k P l a c e
N a s h v i l l e, T N 3 7 2 0 7
C e l l ( 6 1 5 ) 4 9 7 - 3 1 3 3
m c k i v @ y a h o o . c o m
Objective
Customer Service or Clerical/Clerk position
Profile
Administrative professional eager to leverage 20+ years of office management skills and customer service experience to secure a Customer Service or Clerical/Clerk position. Strong planner and problem solver who is organized and skilled in a variety of office support tasks. Skills include communicating effectively, reliable, flexible, honest, confident, and open-minded. Abilities include the ability to quickly learn and apply new information; ability to multitask; ability to work individually or as part of a team; and the ability to be supportive and motivate others. Key Skills
Office Skills:
- Office Management
- Records Management
- General Bookkeeping
(A/P & A/R)
- Front Office Reception
- Filing & Data Entry
- User Support
- Operate copiers, scanners, fax
machines, and personal computers
- Problem Solving
- Complaint Handling
- Customer Care /
Communications
Computer
Skills:
Internet Explorer
Experience
Early Head Start Teacher / Metro Action Commission / Nov 2023 – Present
Help children develop socially, intellectually, physically, and emotionally
Plan, document, and implement daily lesson plans and special activities
Attend staff meetings, trainings, and other related meetings as requested
Responsible for all consultation(s) with parents
Maintain current records, perform tasks associated with the education component, and assure confidentiality
Maintain proper supervision of children at all times indoors and outdoors
Document and implement integration of component events in the classroom (i.e., handwashing, toileting, tooth brushing, preparing children for health services, and community visits)
Report any children concerns to the (assigned) Parent, Family, Community, and Engagement Advocate
2 P a g e
Report suspected child abuse or neglect to the immediate supervisor
Insure daily implementation of the family style food service
Assume other task-related duties as requested
Customer Service Representative / HCA (C S I Companies) / 2011 – 2012
Researched customer information in response to inquiries
Processed payments for patient’s accounts
Faxed and mailed customers receipts
Certified Medical Enrollment Specialist / CVS Caremark (Aerotek) / 2010 – 2011
Reviewed and processed medical claims
Researched customer information in response to inquiries
Reviewed medical eligibility and updated members records
Verified provider demographic records
Enrolled members in government assisted subsidy program
Experienced in medical advantage
Licensed agent for CVS Caremark Medicare Part D prescription drug plans Owner and Operator / Bouquets and Balloons Florist / 1998 – 2010
Responsible for the day-to-day operations of company
Interacted with customers and suppliers
Responsible for tax filings
Updated and maintained accurate inventories
Quickly and effectively solved customer challenges
Maintained quality control and satisfaction
Accounts payable and receivables
Customer Care Advocate / Sprint PCS / 2000 – 2001
Received inbound calls concerning a variety of customer issues
Responsible for billing payment, account activation, and service inquiries Customer Service Representative / AAA Auto Club South / 1999 – 2000
Dispatched members call to contractors for roadside assistance
Updated membership information
Provided travel inquiries, road maps, mileage, and destination information Records Administrative Analyst / American-Flagship Airlines, Inc. / 1993 – 1997
Accurately maintained files and updated aircraft records to Federal Standards for future references and audits on aircraft.
Customer Care Representative / JC Penny Telemarketing Center / 1991 – 1993
Received inbound calls regarding service complaints and inquiries
Provided equitable solutions in a timely and professional manner 3 P a g e
Received the Bell Ringer Award for exemplary customer service Clerical II / Data Entry Clerk II / State of Tennessee, Department of Transportation / Department of Employment Security
Department of Transportation, Clerical II, 1986 – 1988
Accurately filed, compiled and stored traffic discrepancy data on the Memorex Telex Computer
Coded and logged documents for departmental use
Department of Employment Security, Data Entry Clerk II, 1979 – 1986
Processed job applicant's information on disk utilizing a four phases computer
Filed and stored employment data for future references
Trained in courses including: Advanced English for Office Personnel, Number Skills, and Telephone Dynamics
Education
Nashville Occupational Trade School - Nashville, TN Jan – June 1975
Received training for data processing, clerical, and receptionist A.C.T. Travel School - Pompano Beach, FL Jan – June 1988
Received training for the travel industry
References Available Upon Request
Contact this candidate