Customer Service Highway Maintenance

Ricardo Heras

928-***-****

********@*******.***

Experience

Gemitoo's Tax Services – Yuma, AZ (December 2021 – Present) Interview clients in person or via telephone to obtain information on taxable income and deductible expenses to file their taxes and ensure the accuracy of various tax forms. I help clients with their inquiries regarding tax questions, refunds, or payments methods. ADOT- Phoenix, Az (January 2018 - April 2023)

Highway Maintenance, my job duties consisted of Accident Response, Guardrail Repair, Highway Maintenance, Highway and State Property Inspections and Repairs. New Gold Western Mesquite Mine - Brawley, CA (June 2012 - Sept 2018) Worked for this company as a welder. My job included, but not limited to, welding and operating heavy machinery, basic mechanics, and painting. Also attended weekly safety meetings in a safety committee that I volunteered to be a part of— in which I was able to utilize that knowledge to teach and practice daily in any environment. This job has provided me with so many learning opportunities and certifications, that I am immensely grateful for.

Bowling Refrigeration, Yuma, Az (2011-2012)

My job as an A/C Tech included practicing great customer service, safety, and quality servicing to a/c units. Making sure to work with integrity for the sake of my customers and my employer. Exercising my knowledge learned in college to the best of my abilities, while still learning much more along the way. I am very grateful for the experience this company provided for me. Express Lube, Yuma, Az (2009-2011)

Service Tech/ Manager- This too was a great experience for me. While learning managerial skills, I made sure to provide a safe and efficient work environment, executing good judgment when difficult circumstances arose, providing exceptional customer service, handling money, and making sure the customer was satisfied with the work we provided. All this while continuing to pursue my college education and raise a family.

Education

Arizona Western College — A/C Technician Certified - 2009-2012, High School Diploma - Cibola High School Class of 2006 Skills

Bilingual; Outstanding, Competent work; Quick learner; Able to work in teams or in any work environment with integrity and safety; Excellent customer service; Excellent interpersonal and customer service skills; Organizational skills and attention to detail; Accurate math and accounting skills. References

Available upon request