Patient Care Front Desk

Lila Estime

***- ***- **** • **********@*****.***

Objective

To leverage my work experiences to optimize my skills in patient care and clerical tasks. My aim is to provide exceptional support to the team, ensuring optimal patient care, accurate documentation, and smooth administrative processes in a healthcare setting. I strive to continue expanding my knowledge and skills while maintaining a compassionate and empathetic approach toward patients, their families, and colleagues. Additionally, the most valuable attribute I will contribute to your facility is the willingness to learn.

Education

Borough of Manhattan Community College Manhattan, NY / Graduation 2027 American Heart Association – BLS Manhattan, NY / Graduation 2018 Training Direct – Patient Care Technician (PCA/CPT) Bridgeport, CT / Graduation 2018 Joel Barlow High School Redding, Connecticut / Graduation 2014 Experience

Nanny, New York, NY & Fairfield, CT June 2024 – Current Childcare

• Managed complex schedules, including school drop-offs/pick-ups, extracurricular activities, and social engagements.

• Provided specialized, compassionate childcare for children with special needs, in a gender-inclusive and respectful manner.

Cambridge Health and Rehabilitation, Fairfield, CT July 2022 – August 2022 Front Desk Receptionist

• Efficiently managed and multitasked multiple responsibilities at the front desk.

• Answered and directed incoming phone calls in a professional and courteous manner

• Created and maintained patient charts, ensuring accurate and up-to-date medical records.

• Maintained strict isolation and safety protocols for staff, patients and families visiting the facilities.

• Proficient in appointment scheduling, referrals coordination, and medical supply management. Horton Center, Gorham, NH May 2021 – August 2021

Nurse Aide

• Assisted camp nurse with medication and injured campers yrs. 8+

• Led activities such as caving, rock climbing, and swimming

• Belayed campers who are rock climbing, set up rock climbing

• Supervised swimmers to ensure swimmer safety in lake

• Responsible for COVID-19 testing 200+ campers/staff, send results to NHDHHS Meadow Ridge Retirement Home, Redding, CT July 2012 – December 2019 Fine Dining Hostess

• Developed and implemented emergency response plans for patients, coordinating with other nursing units regarding elopement and AMA to ensure a coordinated and effective response to elopement/AMA incident

• Greeted guests and managed all fine dining reservations in short-term and long-term living

• Improved the quality of care to residents in server training

• Prepared and monitored food and dietary needs for all residents SKILLS

Proficient in EMR Systems EPIC and eCW · BLS· Microsoft Office · Problem-Solving · Interpersonal Communication · Critical Thinking

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